The Murphy Agency is dedicated in providing Pitman and the surrounding communities with the highest standards of ethics and service. We strive to ensure that the members of our community are properly insured against any unforeseen event that may occur. The Murphy Agency is your one-stop agency that can provide protection for any assets you may have. Our product line includes Auto, Home, Business, Life, Renters, and Specialty lines of insurance. Contact us for a review of your current coverage to ensure that you have the protection you need.

Schedule and manage arbitration hearings, developed and maintained successful member relationships, recruited and trained new and existing arbitrators, ensured quality arbitration decisions, successfully managed a high pending of arbitration cases set to be heard.

Researched and analyzed evidence to determine liability. Negotiated settlements with third party carriers. Prepared cases and wrote contentions for arbitration. Maintained the highest levels of customer service. Mentored numerous new claims adjusters. Research and Analyzed 1,053 arbitrations in 2009, which equals 9.6/day, exceeding the daily goal of 8. Recovered from successful arbitrations >$1.8M in losses in 2009.Maintained a quality and compliance rating of 95% exceeding the goal of 92%.Recognized in the top 5% of the department for production, quality and customer service.Evaluated claims for potential fraud, escalating questionable claims to the Special Investigation Unit.Trained, developed and coached multiple adjusters to improve quality and performance.Selected to participate in pilot programs to implement better practices to enhance productivity.

Sold fitness memberships, analyzed customers needs and desires. Collaborated with the general manager in maintaining monthly goals and store percentages. Ran cross-promotions with local businesses to boost sales. Conducted outside prospecting to obtain new clients.Ranked among the top 10% in the region for monthly sales.Designed and implemented sales programs to create new methods for motivating staff to increase productivity.Trained new sales representatives in company policies and procedures, sales techniques, and rapport building.Maintained relationships with members to earn referrals and upgrade their membership options.