Product Manager in the Global Instant Payments team maintaining and expanding the Instant Payments footprint across the bank’s networkCollaborate with partners to oversee launches in new markets and incremental solutions to drive adoption and increase market shareEnd-to-end product management encompassing product development, risk and control, billing, data, operations and client serviceThe lead on data and analytics to drive decisions and ultimately product growth

Relationship role serving the needs of subsidiary clients as part of the Banking team in Toronto.This position afforded exposure to the wide network at the bank, partnering with teams in order to execute for our clients. The key items covered:Cash Management and Trade optimisation solutions Episodic transactionsLoan facility and letters of creditPreparation of firm and market analysisProcess documentation and enhancement

Product Development and Management role, introducing a new e-commerce payments product for institutional clients in Brazil. Here I developed skills and knowledge including:Payment gateways and acquirer servicesInternal risk and control models while liaising with senior management for approvalsCommercialisation strategy, encompassing deep insights into the Brazilian consumer marketPartnership with multiple stakeholders, both external and internalRelevant regulation and laws in relation to finance and the payments industry

Selected for the Global Engagement Management Associate (GEMA) program at Citi.Spent two months undertaking associate training at the Citibank HQ in New York and another two months as part of the Global Payments and Receivables team.

Business Analyst in the Global Custody team working between the Dublin and Kuala Lumpur offices.Secondment - sponsored by the Global Head of Custody to spend seven months in KL primarily to improve STP rates and oversee the operations piece of a migration of business from Hong Kong to KLGap analysis - included existing processes and remediations needed to set global best practicesBusiness Requirement Documentation - created BRDs and worked with project managers to prioritise the necessary changes for future releasesChange management role - in KL I held direct communication with senior management on changes, issues and prioritisation of projects, including input to headcount evaluation and site developments

Managed client UAT testing, SWIFT release testing, market mandatory changes and downstream partner testingCollaborated with technology teams managing system defects and enhancementsResponsible for ensuring operational readiness of new releases and new branches utilising system and functionality trainingInvolved in a major project to migrate a custody branch to a new integrated system in Asia. This integration involved over 40 partner systems

Hired as a subject matter expert tasked with project management and managing the client onboarding process.Undertook automation projects including a department stats dashboardIncreased the STP (straight through processing) rate in the asset servicing team through partnership with the clearing house, EuroclearActed as Deputy Team Leader for the Asset Servicing team

Managed the onboarding of new clients and incremental business into CustodyUAT testing of all system upgrades - implemented more concise test scripts working with operations to eliminate any duplication which in turn reduced testing times by 15%Main point of contact for platinum client adding value to their service with quicker turnaround times and enhancements to their service level agreement with the bankResponsible for the accuracy and timeliness of the trade execution teamPresented to senior management on team performance metrics as part of a monthly review

Trade order executionMIS reporting - created a workflow tool to track revenue and identify gap analysisDepartment training champion - designed a training roadmap for all new employees