• Managing existing global accounts that have a presence in Ireland, working to maintain and grow the Vodafone brand within these accounts.• Working with global customers in the enterprise space delivering their Voice & Data, Mobility and Cloud & Security solutions.• Presenting quarterly business review to many different stake holders across multiple industries.• Managing customer expectations around multi country deployments to achieve better connectivity and cost reductions.

• Client Landscaping and leading early C level engagements for qualifying of strategic global deals through multi tower solutions that enable and empower my customers business in the digital arena. • Lead and direct virtual global teams in designing and delivering customer communications solutions that drive their businesses more effectively.• Volunteer at BT Young Scientist - 2018, 2019• Sales & Marketing lead on BT Best Places to Work Programme.• Irish Cancer Society Shop for Change Team Leader 2016,2017,2018.

• My role within BT is to work as an integral part of the BT Inside Sales Channel. I am responsible for maintaining and managing a customer base, and enabling them to realise their internal IT strategies by identifying BT services and tailoring them meet to their requirements. Relationship management with the customer and with internal teams is key to my role. • BT Ireland is headquartered in Dublin and Belfast and employs close to 3,000 people. In the Republic of Ireland, we are a leading provider of networked IT services to government, mid/large sized businesses and multinationals. We also provide world class Cloud and Data Centres Services in Dublin, Belfast and in 45 locations globally. • We have gold partner certifications with leading brands such as Cisco, HP, SAP, Oracle, Avaya and Nortel, and are the largest IT training company on the island.

• Managing the Porting Team for Eir mobile within the SMB base.• Dealing with all mobile porting requests for customer.• Organisation of work flow for the Field based Mobile Activation Specialists and office based staff.• Daily Management of Activation Reporting Suite.• Dealing with failed ports and issues that may arise during the porting process looking for and investigating porting trends.• Contacting customer whom have received our products to activate there new handsets.• Investigating Fraudulent Mobile Activation and the cancellation process. • Managing bonus reports.• Integrating new system changes.• Managing Holiday and KPI’s.• Managing the porting process for 4 business units including Field Sales, Contact Centre, Eir Stores and the Dealer Channel.

• Dealing with all mobile porting requests for customer.• Organisation of work flow for the Field based Mobile Activation Specialists and office based staff.• Daily Management of Activation Reporting Suite• Dealing with failed ports and issues that may arise during the porting process looking for and investigating porting trends.• Contacting customer whom have received our products to activate there new handsets.• Investigating Fraudulent Mobile Activation's • Integrating new system changes

• Dealing with SME Business Field Sales RSM’s and BDM’s to support and to help with their queries and request they may have on a customer’s account.• Monitoring my teams Processing of Sales made by the sales field teams from the day before and ensuring that all sales are process by COB each day, and also ensuring all errors are kept to a minimum. Process Target of 40 Sales a day.• Reporting on the weekly and monthly breakage figure to adhere to the 96% process figure.• Creating the weekly and monthly bonus report for the payment of commission to Field Teams.• Ensuring that the reporting systems Salesforce and PSI are kept up to date and accurate for reporting purposes.• Holding the induction training for new BDM’s covering off compliance, Package information, Salesforce training and systems training on the PSI Mobile PDA.• Updating the PDA’s that the Field team’s use to ensure that version is up to date. • Assisting the compliance manager where possible to close open complaints lodged against SMB field sales team.• Weekly reporting of number of Lines, Dsl, Mobile figures ported to Eircom network, using CDW, Ewin and Excel.

• Within the time working in this role my responsibilities were varied. They included• Credit checking and risk assessment. Target of 25 Credit checks required daily• Invoice/Credit Note processing and creation. Target of 5 required daily• Liaising with customers on cash collections • Allocation of receipts.• Assisting with period end procedures. • Analysis of old and doubtful debts. Target of 5 old debts to be cleared a month • Provision of information and support to the Finance Team

• Within the time working in this role my responsibilities were varied. They included• Dealing with all business sectors accounts making sure that the Fire alarms and fire equipment is fully serviced 4 times a year and up selling of fire protection equipment to customers on a daily basis• Dealing with engineers assigned to my base to make sure their work plan for the next 3 weeks in advance is in place. • Dealing with customers who require new equipment and upgrading to their current systems.• Creating PO on system for services delivered to customers.

• Within the time working in this role my responsibilities were varied. They included• Logging faults for customers who are experiencing fault issues on their land lines and DSL Products.• Calling back all customers who had a current fault logged on the Eircom gateway.• Provisions customers on BT switch who have issues with outgoing calls.• Making sure all faults logged by the customer care teams are logged correctly and on time • Training all new starts from the customer care team on how to log faults and how to use the faults team systems • Up selling of Broadband and home phone packages to customer when making final call to customer to advised issues have being resolved • Escalations calls for customer with a formal complaint• In this role I was a part of a team that created a database for all service affecting issues

• Within the time working in this role my responsibilities were varied. They included.• Dealing with customer who requested a manager call back after their first contact with the Call Centre. Target for this task was 25 Calls to closed and resolved daily.• Dealing with customer whom refused to make a payment on a bill due to a complaint and ensuring payment was made.• Dealing with accounts regarding over payments and refunding accounts were required.• Contacting customer’s to insure all issues are resolved and up selling new products and packages.• Training new Hires to hit call targets off 80 – 105 calls a day.