The Garland Company is a customer focused single-source, full-service manufacturer of top quality building envelope products and solutions. Over the past 125 years The Garland Company has excelled in helping building owners and facility managers solve their building waterproofing issues. Whether the need is a small roof leak or an architectural wall panel system or roof replacement we can deliver the project from inception to close-out.

• Manage the design, budget, production schedule, client facing communications, and installation of projects. • Present information, solutions, and solve problems for potential and current clients during the sales process. • Manage a team of remote installers; act as their main point of contact 24/7 while on a live job to ensure quality completion.• Developed and deployed a program to improve customer relations.• Troubleshoot and problem solve under strict timelines in order to maintain customer expectations and increase margins.• Serve as main point of contact for customers once a job deploys to ensure high quality customer service and timely completion.

• Created a new streamlined shipping procedure that increased project profitability and decreased time spent on logistics. • Oversaw the production of all of the company’s projects implementing standard products. • Coordinated all of the company’s outbound, international, and business-to-business shipments.

• Sold advertisements and logo enhancements for company’s annual trade show vendor list and holiday promotional program. • Demonstrated strong customer service skills through face-to-face interaction with company’s advertisers at annual trade show.

• Improved the company’s outreach and communication with customers and ultimate consumers through on-site visits.