Brian Niewohner Email & Phone Number

Omaha, Ne, Us

Omaha Metropolitan Area

Jet Linx Aviation provides an unparalleled private jet experience. They provide a local, focused approach to provide the best client experience. Key Responsibilities:- Focus on IT operations projects that help move the business- Act as the primary IT contact to plan and implement IT systems at new facilities, and plan hardware upgrades to replace aging IT hardware- Address operational issues with business software and in-house development suites

Omaha Metropolitan Area

Key Responsibilities:- Work with the established IT team to support, maintain, and resolve technical problems for internal user- Participle in the planning and implementation of systems, policies and procedures to ensure system and network provisioning is consistent with company goals, and industry best practices- Perform on-site and remote hardware installs to protect business continuity

Omaha Metropolitan Area

Key Responsibilities:- Assist users experiencing any procedural or operating difficulty with the use of IT applications, products or services- Sole manager of daily ticket investigation and diagnosis, escalating complex or priority issues to specialized teams as needed- Prepare, assign, and train new employees on company provided hardware

North Sioux City, South Dakota

Riverside Technologies, Inc. (RTI) is an IT service providers specializing in managed services, IT hardware, warehouse services, and technology deployment.Key Responsibilities:- Perform intake, diagnosis, and repair of HP, Acer, Toshiba, Lenovo, Apple, and Dell branded Chromebooks, PC laptops, desktops, and all-in-ones- Working in a team effort to complete our daily quota was an essential part of this job- Travel to client locations to perform on-site repairs for HP systems

Sioux City, Iowa Area

I worked the Sales Floor at Staples, stocking shelves, moving merchandise, counting inventory, cashiering, store upkeep and customer service. As a Technology Sales Associate I was responsible for engaging customers showing interest in laptops, desktops, monitors, printers, ink and toner, tablets, and other products. I learned important differences in the products we carried, and what features of products would benefit a wide array of customers from casual users to professional business clients. As a Staples EasyTech Technician I engaged with customers having technical issues with their devices such as computers, tablets, and printers. We resolved software and hardware issues by working with remote technicians to perform extensive diagnostics. We also provided new device setup and data transfer from old devices.

Onawa, Iowa, United States

Assisted in maintaining the computer infrastructure within the plant and offices. Helped maintain the computer databases with updated information on product information. I updated website information regularly to reflect business updates. I assisted in running marketing campaigns and sending email blasts for upcoming events. Create and update customer and dealer records in customer relations database for the sales team. I provided technical assistance to employees and helped install additional hardware and networking within the offices.

I serviced and repaired desktop computers, Mac and PC laptops, and servers. I assisted the IT Director in developing strategies for student laptop configuration, imaging, distribution and servicing. We moved and installed network cabling, Smart Boards, and projectors in rooms. I assisted in managing software packaging, configuration, and distribution using Casper Suite. I implemented a trouble ticket system using PHP and manage its upkeep. During the summer and school year I participated in running a student staffed Help Desk. We assisted teachers, administrators, and students with technical issues and intaking broken computers for repair and issuing loaner devices. We provided instructional material on the hardware and software for users reference.

Bachelor'S Degree, Computer Information Systems, 3.808 Cum Gpa

Bachelors of Science in Computer Information Systems with a Database Emphasis

Associate Of Arts And Sciences - Aas, General Studies