Brian Noah Email & Phone Number

Lincoln, California, United States

Manage customer inquiries by phone or in person;Determine service, maintenance or diagnostic needs based on customer complaint or description, and source all parts needed to perform repairs;Provide an accurate and prioritized estimate for all service needs;Manage inventory of supplies, along with all shop documentation and customer invoices;Maintain an extremely high level of customer satisfaction/retention;Follow up with customers after service to ensure services provided were to their expectations or beyond;Dispatch and manage repair order/ vehicle repairs.

Citrus Heights, California, United States

Schedule service work by phone or in person;Estimate repairs and services with accuracy and proper prioritization, along with sourcing parts for repairs;Work with other advisors to properly dispatch daily workflow;Maintain a high level of customer satisfaction;Provide customers with rides to work/home when needed;Work closely with technicians to ensure proper inspections and diagnostics are performed;Perform customer call-backs to ensure customers are completely satisfied with service;Assist service manager with any customer complaints and work to solve them quickly.

Sacramento, California, United States

Schedule appointments with customers by phone and online appointment requests;Provide estimates for needed repairs or maintenance;Dispatch repair orders and follow up throughout the day;Source all parts needed for repairs;Assist shop owner with customer call backs and marketing ideas.