Brian Norris Email & Phone Number

Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Lead and mentor a team of Design, UX, BA, Front-end and Accessibility specialists to 'Create engaging, usable, and accessible customer centric Open Source applications'Primary focus of the role is to work with PM’s to second staff to project and delivery teams to deliver analysis, BA/UX, design, accessibility, and front end services. This involves working with PM’s and mentoring staff to ensure the team delivers the most efficient, engaging and innovative Digital experiences to Catalyst Clients and their users whilst ensuring that the project objectives are met.

Wellington

Manage a team of 20, consisting of BA, UX, Visual Design, and Front End Development expertise..Design and Deliver great user experiences for client solutionsConsult with Clients on Digital approach and strategyRespond to tenders

Consulted on the Telecom Account, proposed resource and process changes.Utilised my experience and history with Telecom to ensure a great working relationship and ensuring the customers needs are met.

Wellington Region, New Zealand

Wellington Region, New Zealand

Wellington

To oversee, manage and lead key client portfolio, and related projectsWork closely with my Managing Director, other PM and Account team members, and Internal Design, Development and Account leads to ensure the seamless resoucing, delivery and launch of all related projects to target budget and time.Responsible for 2 staff

Wellington

Key Duties: Lead and manage the design of all new capability and customer experience for telecom.co.nz and telecombusinesshub.co.nzCo-create the Digital Strategy, yearly programmes of work, and reporting to senior stakeholders Champion and influence the Digital Channel and Customer Experience within TelecomResponsible for standards and guidelines for telecom.co.nz and telecombusinesshubFulfilled 2IC role especially when Head of Digital was away overseasResponsible for 8 staff and 3rd party resources

Wellington

Key Duties: Lead and manage the digital self service capability for telecom.co.nzIdentify self service opportunities and develop roadmaps of new capability and adoption processes, as well as enhancements of current capabilityLead the introduction of Online Chat for sales and serviceCollaborated on Digital Strategy Lead a RightNow review and working group to improve the knowledge management process and outcomes

Wellington

Key Duties: Lead and manage the BAU delivery of offer to market and ongoing change to online experiences of telecom.co.nz Responsible for delivery of simple and complete online experiences that delivers to customer and business expectationsResponsible for the site being available for customers to use at acceptable service level agreementsEnsure the sites adhere to accessibility, usability and design standardsEnsure the customer experience is optimised via Search Engine Optimisation and Marketing (SEO and SEM)Responsible for 5 Online Producers and 3rd party resource

Wellington

Key Duties:Lead and manage the online experiences of telecom.co.nz and xtra.co.nzResponsible for simple and complete online customer experiences that deliver to customer and business expectations, including SEO and SEMResponsible for the sites being available for customers to use at acceptable service level agreementsEnsure the sites adhere to accessibility, usability and design standardsResponsible for Business Case CAPEX and OPEX process for funding online initiativesResponsible for 4 staff and 3rd party resource

Wellington

Key Duties: Lead and manage the operational performance of telecom.co.nz Identify and communicate operational requirements in order to deliver current and future Marketing initiatives to our customers today and into the futureChampion the business requirements to ensure the telecom online environment is supported by an IT technical roadmapLead and manage the online experiences of telecom.co.nz and xtra.co.nzMeasurement and reporting of site performanceOnline capacity planning process with Marketing IS and other key stakeholders

Wellington

Key Duties: 2IC whenever Online Manager was away on holidayDevelop and implement initiatives and projects to improve overall customer experience.Implements processes to improve the current remote channels experience. Identify and realise opportunities for driving business value and reducing cost to serve

Wellington

Key Duties:To develop and maintain user interface design standards for all Customer eBusiness applicationsDefine usability and interface design requirements for each new application development that ensures the proposition of the application is successfully delivered to the userTest various designs with users to find any usability issuesChampion the customer experience across all applicationsManage small to medium projects to completion

Wellington Region, New Zealand

Otago & Southland, New Zealand

Otago & Southland, New Zealand

Otago & Southland, New Zealand

Mcom, Pgdipcom, Bcom, Information Science

BCom, PGDipCom, MCom

Pgdipcert, Management

PGDipCert