Response Center Engineer. Answer Users Issues, clarify object, and focus on resolution.Assist, and educate, users on proper system integration.Be the Advocate between Users, and 3rd party providers.Diagnose, Repair, and get Down Systems up in timely manner.On-site assistance as required.

Contracted to Hewlett-Packard.Internal and External PC Call Center.Assist end users with MS operating systems issues.Assist end users with diagnosis of hardware issues.Train Call Center Technicians on MS platform diagnosis.

Design-implement ACD system for internal call center.Training Coordinator for Start-up Call-CenterTeam.Assist end users with OS2-Windows, MS Office issues.Develop Lotus Notes applications, administer Lotus Notes Databases.Assist Users with HP-UX issues on Software Platforms.

Coordinate parts requests and Information Requests from Field Technicians/End Users.Remote Product Support on 17 different platforms.On-Site assistance for Difficult Hardware issues for Field Technicians.Assist Field Technicians with Difficult Hardware Resolutions.Train New hires on repair of Hardware and Customer Deportment.Develop On-line Parts Catalog.Assist in design and build of Field Test Equipment.Assist Territory Managers with Technicians evaluations.Assist in development of Training Courses.

Open New Territories in Illinois and Georgia for 3rd party Maintenance.On-site repair of Burroughs Mini-Computers, Windows, Macintosh, Hardware/software.Mentor New-Hires on Machine Maintenance, repair, and proper customer handling.Assist other Technicians On-site, or remote for resolution of hardware/software issues.

Resolve on-site hardware issues on Burroughs Equipment.Repair Full-Key Adding Machines-to-Mainframes Specialist on ATM's, Proof/Encoding Systems, and Mid-Frame, and Mini-Processors.Installation of Remittance Processing Centers, and ATM's.

Repair/Maintain Flight Avionics on Coast Guard Aircraft.Assigned to Support Helicopters Operations Division. (Shipboard Helicopter Operations)Search and Rescue, Flight Engineer, Crew-Chief, Navigator.Arctic Polar Expedition 79.Line Chief for Avionics Repair/Maintenance.