Drive sourcing & business strategy, expense reduction initiatives, supplier management and complex contract negotiations across the Synchrony enterprise. Extensive expertise in Collections, Recovery and Contact Center Operations.

Contracts Leader and Supplier Relationship Manager for GE Capital Retail Finance’s largest outsourcing partner. Negotiated contracts and amendments. Partnered with internal teams and external suppliers to ensure compliance with contractual commitments, SLA's and other performance requirements. Developed and executed rigorous supplier management program. Identified and implemented enterprise productivity initiatives.

Managed the relationship, growth and profitability of the most significant utility client. Ensured customer service, billing statement generation, remittance processing and CIS hosting functions were performing at or above contractual levels. Partnered with cross-functional teams at all levels to ensure our client’s needs and company goals were consistently met.

Led the strategic development and growth of the National Attorney Network (NAN), Bankruptcy Services and Probate Services. Led teams ranging in size from 5 to 65. Cultivated deep business relationships with key clients and critical business outsourcing partners through excellent communication and delivering on commitments.

Ran the day-to-day corporate operations of this entrepreneurial building products company. Gained valuable experience managing a small but rapidly growing business, in a highly competitive industry. Improved corporate culture, drove expense reduction and solidified the sales team through the recruitment, hiring and retention of top talent.

Joined the GE Capital Management Development Program upon college graduation. Upon completion of the 2-year rotational program, I excelled in roles that included: Client Service Manager for The Home Depot Portfolio – Managed large contact center teams and the client relationship with The Home Depot, in an environment of constant change and significant growth.Collections, Recovery and Bankruptcy Leader – Managed teams of internal collectors and owned the relationships with outsourced business partners (collection agencies and attorneys). Contact Center Manager – Managed teams of customer service associates in a multi-client operation.Operations Manager – Performed financial analysis, assisted with month end closings, identified areas of productivity improvement & simplification and led the execution teams.