Brian Ogle Email & Phone Number

Saint John, In, Us

Saint John, In, Us

Carmel, Indiana, Us

Responsibilities:In my most recent role, I manage the production, prompt dispatch, and accurate filing of credit rejectionletters in alignment with established protocols. In addition, I develop and uphold portfolios in strictaccordance with CNAC's standards to guarantee the integrity and compliance of each deal structure. I alsoperform thorough interviews, budget assessments, credit scoring, verification, and evaluation of every loanapplicant to inform prudent lending decisions.Major Contributions: Orchestrated loan originations, collections, and customer service functions, resulting in thedevelopment of a portfolio approaching $4.5M in receivables with a flawless record of zerodelinquency or charge-off. Devised lending decisions and issued condition statements, while carefully balancing risk againstreturn ratios to uphold CNAC's financial standards. Execute loan closings with meticulous attention to detail, guaranteeing the fulfillment of all CNACobjectives and standards.

Carmel, Indiana, Us

Responsibilities:During this position, I directed daily operations encompassing sales, service, finance operations, advertising,marketing, and forecasting for the entire store. It was I who led end-to-end recruitment, hiring, and trainingprocesses to cultivate a high-performance team aligned with organizational goals. Further, I cultivated andmaintained relationships with service vendors to ensure operational continuity until the on-site center,demonstrating proficient management of external partnerships.Selected Accomplishments: Spearheaded the successful launch of a new retail sales and finance location in January 2021,contributing to the expansion and diversification of business operations. Achieved a substantial portfolio of $3.6M in receivables, maintaining a remarkably low delinquencyrate of less than 2% within a one-day-plus timeframe.

Carmel, Indiana, Us

Responsibilities:In this role, I oversaw day-to-day operations throughout the entire store, covering sales, service, financeoperations, advertising, marketing, vehicle acquisition, and forecasting. Moreover, I formulated andexecuted operational policies and procedures, while consistently monitoring key performance indicators(KPIs) and operational metrics to drive continuous improvement.Key Achievements: Successfully addressed financial discrepancies by navigating a $900K under-reservation situation inNovember 2017 to a $340K over-reservation status as of December 2019. Elevated franchisor compliance audit scores from 70% in July 2017 to an impressive 93% in July2019, demonstrating commitment to and achievement of regulatory standards. Implemented strategic measures resulting in a significant reduction of one-day-plus delinquencyrates, decreasing from 25% to a more robust 10%. Achieved a notable decrease in charge-off rates, lowering from 1.68% to a more favorable 1.32%,reflecting adept risk management and financial stewardship.

Carmel, Indiana, Us

Responsibilities:During this position, I managed franchise operations and outcomes for a designated portfolio of franchisepartners. I played a crucial role in the efficient oversight of key business components, encompassing sales and financial operations. I was known for controlled cash flow for franchise locations, conducted analysis of static pool models, and strategically assessed portfolio performance to facilitate growth and expansion.Additionally, I engaged in a retail environment and fostered close collaboration with franchise owners and employees.Major Highlights: Conducted comprehensive training programs to develop franchise employees in various domainssuch as sales, sales management, credit, collections, finance, accounting, and reporting operations. Identified, analyzed, and recommended effective strategies to address concerns encountered byfranchise partners in the critical areas of sales, service, and finance, contributing to enhancedoperational efficiency. Communicated operating standards and best practices to franchisees, fostering an environmentconducive to maximizing profits while minimizing exposure to risks.My additional experiences include: Operations Manager – CONSECO FINANCE CORPORATION, Carmel, IN and Rapid City, SD

Responsible for maintaining 90 day plus delinquencies at .75% with large volume of outstanding accounts. Supervise four managers and fourteen non-exempt personnel.Provided a sense of urgency and direction at both Carmel and Rapid City offices to collect payments through direct customer contact, problem resolution and workable payment plans.Worked with all 33 regional offices to ensure successful operations including correct inspections, field calls, delinquent payment arrangements and budget goals met.Managed over 225,000 outstanding accounts giving direction/motivation to department personnel through goal setting and training on best collection practices.Created solutions to resolve /recover defaulted payments using a variety of payment strategies that allow customer to keep home and make successful payments.Maintained accurate daily/weekly/monthly statistics on monies collections to set goals and create communication link.Consistent communication with local attorneys on accounts referred legal for updates, discuss recommendations on procedures and timetable for completion of litigation.

Responsible for maintaining delinquency at set levels for large number of outstanding accounts. Supervised six account representatives and one collection secretary.Successfully developed relationsèips with dealer base to enhance communication, resolve issues and provide outstanding customer service.Maintained 30 day plus delinquency to a level of 1.71% with more than 15,000 outstanding accounts.Performed fieldwork when required to build/maintain dealer relationships.Interviewed/hired/trained/terminated staff including training on appropriate collection methods

Los Angeles, Us

Responsible for various functions related to issuing credit approval, problem resolution and reconciliation of claims and remittances.Issued credit approval for lines of credit and collection of floor plan accounts sold out of trust.Handled customer claims and disputes to provide timely response/resolution and increase customer satisfaction.Accurately reconciled claims and remittances with inspection form submissions.