Brian Onuorah Email & Phone Number

United States

New York, New York, United States

-Supervised daily operations, managed inventory, and coordinated with vendors to ensure the boutique maintained a curated collection of high-quality vintage items, enhancing the store’s unique appeal.-Led a team of sales associates, providing training and development to improve customer service skills and boost sales performance, resulting in a 15% increase in monthly revenue.-Developed and executed marketing strategies, including social media campaigns and in-store events, to attract a diverse clientele and foster a loyal customer base, significantly increasing foot traffic and brand recognition.

New York City Metropolitan Area

-Implemented personalized and attentive customer service strategies resulting in a 20% increase in overall customer satisfaction scores, consistently surpassing set benchmarks.-Effectively handled and resolved escalated customer inquiries and complaints, demonstrating strong problem-solving skills and maintaining a 95% resolution rate within a high-volume customer service environment.-Collaborated with the team to develop and streamline new procedures, including the creation of comprehensive training materials and workflows, resulting in increased team efficiency and a 30% decrease in response times.

New York City Metropolitan Area

-Played a pivotal role in the successful relocation process to new office space by coordinating and executing logistics, including furniture setup, equipment relocation, and ensuring a smooth transition for employees.-Oversaw and managed the adjustment and implementation of office services during the transition, ensuring uninterrupted workflow, from mail handling, vendor coordination, to administrative support, contributing to the seamless continuation of daily operations.-Acted as a reliable resource for staff during the transition, offering guidance, addressing concerns, and ensuring a comfortable and efficient workspace, contributing to high staff morale and operational effectiveness during the changeover.

Atlanta, Georgia, United States

- Provided personalized styling consultations to customers, resulting in increased sales and repeat business.- Exceeded sales targets consistently by building strong relationships with clients and delivering exceptional customer service.- Developed and maintained a client database to foster long-term relationships and drive customer loyalty.- Handled cash and credit transactions accurately and efficiently, ensuring a seamless checkout experience for customers.

Brooklyn, New York, United States

-Effectively communicated studio offerings, class schedules, and membership options to potential and existing customers.-Resolved customer inquiries, concerns, and complaints promptly and professionally, maintaining high customer satisfaction ratings.- Assisted with studio events and promotions, including outreach campaigns, community partnerships, and member appreciation initiatives.- Provided guidance and assistance to new customers, including bike setup, equipment usage, and studio policies.

- Coordinated employee onboarding and offboarding processes, ensuring a smooth transition for all team members.- Assisted in talent acquisition procedures by scheduling interviews and conducting initial candidate screenings, contributing to the identification of top talent.- Managed the administration of the HR Information System (HRIS), overseeing performance management processes, and accurately entering data for both employees and freelancers.

- Produced engaging and relevant content for various campus media channels, including social media platforms, newsletters, and events, to effectively reach the college demographic.- Cultivated and managed partnerships with student organizations, influencers, and campus leaders to promote Bumble's brand and values on campus.- Orchestrated campus events and activations to boost brand awareness and user acquisition, leading to a 15% growth in new users during targeted campaigns.- Actively engaged with the campus community, addressing user feedback, and creating a positive brand perception among students.

Atlanta, Georgia, United States

- Developed messaging, product, social and promotional plans for Grady Hospital Foundation.- Presenting strategic recommendations to Grady Foundation President, Joselyn Baker and her executive team.- Curated a student ambassador program that mixes both social media and guerilla marketing with projections to increase Gen Z donors by 20% and website traffic by 50%

- Generated a link building SEO strategy guide that increased the company’s online content viewership by 20%.- Gathered and presented data about the company’s social media accounts for the Growth Marketing team.- Developed media content items such QR codes, banners, & infographics for the content team’s utilization in content creation.

Atlanta, Georgia, United States

- Delivered premier customer service to leasing prospects and residents, ensuring prompt and professional handling of resident requests.- Maintained and updated property website, listing platforms, and social media channels to present the property positively and professionally. Conducted regular monitoring to promptly address any issues.- Collaborated with colleagues to plan, promote, and oversee resident functions and events, enhancing community engagement and satisfaction.

Atlanta, Georgia, United States

- Increased their online presence and audience by 30% through social media content creation on Instagram and LinkedIn- Improved employee resumes, crucial company documents, & infographics through the Adobe Creative Cloud- Contributed to the preparation of major bid presentations for potential clients through deck creation and proofreading.

- Served as an official Ambassador for Facebook, specializing in the promotion of Facebook Campus, an exclusive online platform designed for college students. - Leveraged personal social media accounts to strategically post content, effectively increasing awareness and engagement with Facebook Campus among the college student community.- Implemented targeted awareness campaigns at Georgia State University, employing creative strategies to introduce and familiarize students with the benefits of Facebook Campus.- Actively engaged with the student community, addressing inquiries, providing support, and facilitating discussions to enhance the user experience on Facebook Campus.

Atlanta, Georgia, United States

-Leveraged personal social media accounts to create engaging content targeting the college student demographic, effectively boosting brand visibility and engagement.- Orchestrated bi-semester events at Georgia State University, successfully showcasing and promoting the product to a diverse range of students, resulting in increased product awareness and student engagement.- Conducted product sampling initiatives among students, systematically collecting and documenting valuable feedback and reactions, contributing to data-driven product development and marketing strategies.

Greater Atlanta Area

- Provided outstanding customer service by assisting shoppers, answering inquiries, and resolving issues with a friendly and approachable demeanor.- Worked collaboratively with colleagues to ensure a seamless shopping experience for customers, including assisting with bagging and carryout services.- Operated cash registers and efficiently processed transactions, maintaining accuracy and minimizing wait times for customers.- Assisted in training new team members in customer service procedures, store policies, and best practices.

Master'S Degree, Fashion Management

Bachelor'S Degree, Marketing

Activities and Societies: Georgia State University Honors College, The Eric Joiner Achievement Academy, WomenLead Program, Georgia State.