Brian Ory Email & Phone Number

Brussels, Be

Brussels Area, Belgium

WE FIX-IT, company established since 2010, is an ICT consulting company with a highly professional and correct IT team that provides excellent service and quality.WE FIX-IT has given me the ability to practice multiple roles as a consultant during my contract assignments. Because of this opportunity I am able to develop myself as a Technical Consultant.

Outsourced by Wefixit:- Configure Production Software Applications: I am responsible for configuring our production software applications, focusing specifically on two major applications within our landscape. I will be given the necessary time and training to become familiar with these applications.- Adjustments and Issue Resolution: Within the application landscape, I make necessary adjustments and resolve defects. I help identify and fix errors and, when needed, escalate issues to the appropriate key user or support team.- Client Interaction: I accompany the Project Manager/Analyst in meetings with clients (both internal and external) to clearly understand their needs. I present and demonstrate the applications and provide hands-on training for new employees.- Application Expertise: I have in-depth knowledge of the applications I configure and manage, enabling me to perform initial analyses based on tickets and monitoring to identify potential issues. I serve as the first point of contact for our service desk regarding questions and incidents.- Testing and Go-Live Support: I oversee testing and take necessary actions during go-live. After go-live, I follow up and guide the transition of support activities to the support team.- Documentation Updates: I update documentation following incidents and releases, and communicate these updates internally to stakeholders and our support team.

Outsourced by WE FIX-ITSummary/Object: -Provide comprehensive IT support to Construction, addressing a wide range of technical issues and contributing to continuous improvement of critical business applications.Essential Functions: - Help Desk Support: Served as the first point of contact for IT-related inquiries from the construction team, troubleshooting hardware and software problems, assisting with Excel usage, and resolving printer issues. - Database Management: Ensured the accuracy and integrity of critical databases, performing regular updates and maintenance tasks. - Application Support: Acted as the first-line support for the "Site Tracker" (Salesforce) application, diagnosing and resolving user issues and escalating complex problems to higher-level support when necessary.- Bug Tracking: Identified, documented, and reported bugs within the "Site Tracker" application, contributing to ongoing quality assurance efforts. - Collaboration and Improvement: Participated actively in meetings and brainstorming sessions focused on enhancing the "Site Tracker" application, providing valuable insights and suggestions for improvements.

Outsourced by WE FIX-IT:As a technical adiminstrator officer, I am responsible for drawing and following up on signalization plans.The application of work permits.Creating work bundles covering the necessary information in the context of the projects.Managing, following up the planning together with the project coordinator. ( detours, requests for lights, ...) so that everything is ready in time to start the work.

Outsourced By WE FIX-IT:As a professional technician I am employed in industrial service capacity.My responsibilities include repairing, replacing, installing electro-mechanical systems and components.I also well versed in troubleshooting inline problems and applying first response remedies.

 Developing, Maintaining, improving maintenance plans. Maintaining and improving production processes within framework of production targets. Carrying responsibility for changes in product(specifications). Providing standby support for the production environment with technical/qualitative knowledge.

 Troubleshooting inline problems and applying first response remedies.  Applying curative and preventative maintenance  Implementing continuous technical improvements.