Brian O. Email & Phone Number

Guidewire Business Analysts with a specialization in PolicyCenter. Developed the playbook and continued refinement of the Production Support processes for the team.Worked to define and to continue to refine the Incident Management Processes, both in my discipline and contributing to the enterprise wide processes.Developed protocols and procedures for change management, both in response to incidents and business needs.Developed the PolicyCenter Business Analyst playbook and training manual, with end to end coverage of all steps, roles, and responsibilities of the Business Analyst Role.Set standards for business interaction and engagement in the User Story process to ensure universal understanding and agreement of what is to be expected from the system on a behavioral level.Continuing to look for ways to improve all processes and add to the tool set available to my team.