SHAW Data Security specializes IT Security and Compliance Program consulting, automation, and managed services using ServiceNow software.• Security Incident Response• Vulnerability Response• Governance, Risk Management & Compliance• Vendor Security Risk Management• Implementation / Integration of systems• Architecture and program management• Custom software development• Training

Responsible for Governance, Risk Management, and Compliance (GRC) globally for cloud based products and enterprise operations. Established privacy and information security programs, including written information security policies and training, incident response, and vendor security risk responses to customers. Monitored and reviewed information security and privacy in context of best practices and compliance. Among the first 100 companies to self-certify EU Privacy Shield and established policies and procedures in preparation for EU GDPR.

Key member of team that transitioned a low volume on-premises software company to a higher volume SaaS company through introduction of new cloud products.Led customer experience across departments: sales support, rapid deployment and delivery, adoption programs, customer success, metrics and monitoring. Managed service levels agreements and cloud cost for multi-region AWS and Azure production instances.

Led worldwide pre-sales support staff and programs, on-site implementation and integration services, service partner recruitment and development:* Efficient product trial programs* Grew PS revenue from zero to 22+% of sales* Custom integration and workflow creation* Partner certification testing program* Customer and partner training practice* Online training program

Established all pre-sales engineering, implementation, training and support function for customers and global partners.

Created initial network outsourcing and professional services business processes for managed optical network service. Managed operations, including customer satisfaction, quality improvement, service level agreements, proposal generation, logistics, and vendor management.

Responsible for strategic direction, budgeting, business partner development, and management of professional services and customer support for high-availability software company in US, EMEA, Japan, and Korea regions.