Brian Sutherland Email & Phone Number

Hocking, Wa, Au

Laverton, Western Australia, Australia

Perth, Western Australia, Australia

Greeting and assisting customers with shopping, finding products and completing their purchases in a fast, friendly and efficient manner. Having extensive knowledge of both the bar, restaurant and bottleshop services, food, events, promotions and products for offer/sale. Operating and organising the online delivery services offered. Assisting and solving problems surrounding customer complaints and concerns in a professional and friendly manner. Ensure the till is balanced before and at the end of the shift. Given the responsibility to open and close the store independently and have it in good condition for that day’s operation or the next. Assist in the stocktake of the 100+ products offered around the entire tavern. Transporting, loading and unloading fragile liquid packages to and from specified locations in a timely fashion with a forklift and by hand. Train, coach and mentor new staff to ensure a smooth transition into their new place of work. Strengthening business sales by offering new ideas for promotions or programs.

Perth, Western Australia, Australia

Leading and managing a crew of 10+ people to prepare, make, serve and deliver fresh hot food to 8 different suburbs. Communicate and manage a team in order to meet strict company expectations in food quality and service times. Completing a stocktake at the end of every night and account and report any variances to the venue manager. Balance cash, petty cash, online and eftpos payments in-store and solve any cash variances. Communicate and enforce health and safety standards in-store and on the road for other delivery drivers. Solve problems and issues in-store, over the phone and over email with unsatisfied or upset customers. Given the responsibility to open and close store independently and leave it in good condition for that day’s operation or the next. Conduct, write up and email end-of-night reports to the Domino’s Head Office.