Brian Paddock Email & Phone Number

Charleston, SC, US

United States

United States

Charleston, South Carolina, United States

• As the Deputy of the Network Operations and Security Center, I am responsible for leading a team of skilled IT professionals in high level troubleshooting of priority network systems, alerting stakeholders and users of.
• Provides support to nearly 8000 employees at nearly 700 locations across the country, resulting in 95% or better uptime.
• Directs, coordinates and oversees the daily operations of the NOSC team, comprised a group of elite full-time IT specialists, specializing in Network management and operations for the entire Fish and Wildlife Service.
• Designed and configured Automation using Microsoft Power Platform (PowerApps, Power Automate, PowerBI) to streamline the NOSC ticketing process resulting in saved man hours.
• Investigates incidents and prepares Root Cause Analysis for significant events, striving to eliminate repeat occurrences of avoidable circumstances.
• Manages NOSC team Service Desk (Footprints) queue.

Charleston, South Carolina Area

• Information Technology Manager - U.S. Fish and Wildlife Service
• Management and support for approximately 300 U.S. Fish and Wildlife network users and maintain 10 active file servers encompassing 13 locations throughout South Carolina and South Florida;
• I design, modify, develop, construct, and install a wide variety of network components and software applications.
• Assist and provide professional guidance in the management of Geographic Information System (GIS) data services;
• Diagnosis and resolution of customer reported incidents;
• Research, evaluate and report on problematic trends and patterns;

In this position I was the primary point of contact for customer support andsystems analysis. I routinely implemented and refined the Department ofInterior and National Park Service Information Security policies andprocedures to insure system wide integrity. I designed, modified, developed,constructed, and installed a wide variety of network components. I.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (Bs), Information Technology

Associate'S Degree, Information Technology