The role is heavily customer centric with a focus on outstanding service. In where the end product is involved in life saving operations as well as day to day ones the highest standard needs to be maintained. My responsiblities extend beyond those of checking and steralising the equipment into team building resulting from training towards the team leader positions when one opens up and towards compliance. Compliance is the legal aspect within the company required to ensure sterility of instruments and the correct function of equipment and as such the security of the customer in the resulting product as well as the legal basis for the sites continued operation.

The Role was one of mediation between dissatisfied customers and the company with a large ammount of legal and product knowledge required on a daily basis. During my time with the group I helped coach other members of both my team and those around until leaving due to redundancy.