Situation:Recruited to turn around financial standing as well as associate and resident sentiment/morale as community changed corporate ownershipAccomplishments:Drove building census from 50% to 80% in a 10 month period Achieved 37 move ins in one year and over $600K in revenue each month in the midst of a global pandemic and national labor shortageCreated individualized retention plans and advocated for associate base to ensure continuity of care and employment during competitive labor marketIncreased resident satisfaction by 50% as measured by internal surveyResponsibilities:See Executive Director Responsibilities below.

Situation:Recruited in the midst of the COVID-19 outbreak to bring heightened organizational control to a high-risk community and build positive community reputation/Accomplishments:Prevented the COVID-19 outbreak from CareOne at Morris Assisted Living, the only CareOne building to attain this featCoordinated and led the COVID Emergency Tactical Team to share out best practices to other facilities within the Tri-State areaCreated daily processes to stay on top of CDC and legislative changes, bringing rigor and disciplined approaches to ensure all staff was up to date during a time of incredible ambiguity and ever evolving policyMeeting with local professions and referral sources for service recovery efforts, oversaw the upgrading of the entire building renovation – this coupled with exemplary COVID management, allowed business to achieve Advanced Standing Status with HCANJ (Health Care Association of New Jersey).Responsibilities:See Executive Director Responsibilities below.

Situation:Recruited for an Executive Director promotion to hire and build a new high performing cross functional team.Accomplishments:Hired 5 of 7 new associates for key director positions Reduced company overtime by 5.5% over prior yearIncreased resident satisfaction by 38% and averaged <2% staff turnoverAchieved Advanced Standing with HCANJ (Health Care Association)Expanded live event program from 2 to 6 events each year, attracting 200+ referrals and ~80 move ins over the course of 3 yearsResponsibilities:Oversee all day-to-day activities to maintain operational and financial controlDemonstrated creative, innovative, entrepreneurial thinking in response to challenges, competition, and business development opportunitiesOptimize and create new operational processes as needed Create actionable plans based on corporate goals and translate them to functional department head objectives. Departments include operations, building services, resident engagement, nutrition, andnursing. In depth knowledge of diverse business functions and principles.Manage all strategic assets of the company (inclusive of all human relations/associate needs: hiring/firing, development, performance conversations)Drive key change and create positive team culture

Hired as director of the 30-person Memory Care Unit and through dedication to improve senior living operations, working closely with residents, family and staff, received promotion to oversee Assisted Living community of 70 residents. Received CALA and promotion to serve as Interim Operations Director.

Implement, manage and evaluate current operational processes and procedures in accordance with the standards and procedures set out by the organization.Hire, train and evaluate department staff within budgetary requirementsOversee core functions including Caregiver staffing and recruitment, customer services and Caregiver credentialingAssist in developing strategies and implementation plans to improve and standardize all aspects of operationsDevelop, write and implement policies and procedures to scale the companyEstablish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goalsEstablishes a managerial climate that encourages teamwork and promotes collegial collaboration among all team members