Brian "Patrick" Kepler, Csm Email & Phone Number

Boston, MA, US

Scrum master outsourced to Fidelity Charitable.

Melbourne, FL, US

Business Analyst outsourced to ABB.

Rockville, Maryland, US

• Scrum Master outsourced to IBM
• Dual-hat role of Scrum Master and Business Analyst
• Organizing new teams and implementing Agile concepts and ceremonies
• Lead internal Help Desk that services the marketing events scheduling tools
• Migrate help desk to use ServiceNow ticketing system
• Write requirements and work with Product Owner to rewrite internal tool for marketing events web page

Raleigh, North Carolina, US

• Analyze requirements and propose solutions for financial institutions new to CRM
• Implementing Agile concepts and ceremonies

Brentwood, Tennessee, US

• Contracted to a confidential client to deliver application support for new help desk
• Build and standardize new process flows for new client service desk based upon business analysis
• Creating and delivering weekly status reports from data analysis of service desk activities
• Facilitate communication among separate functional units
• Engage and negotiate with multiple parties to meet SLAs and exceed expectations

Dallas, TX, US

• Took on metrics/data analytics projects for analyzing product response times
• Create SQL queries for management reports
• Created Scrum team and coached team for regression testing and test automation projects
• Provide leadership and mentoring for developers
• Centralized the training documentation and enhancing materials
• Used process improvement to reduce on-boarding time from 1 month down to 2 weeks.

Dallas, TX, US

• Advanced to Team Lead in 2014
• Collaborated with multiple departments to achieve team harmony and streamline enhancements
• Web development in Motive Service Management Platform, HTML5, CSS3, JavaScript
• Implemented code review standards, reduced review time from 3-4 hours down to 30 Min-1 hour.
• Improving efficiency of development process by 10 percent in an Agile development environment.
• Facilitated training of new developers and creating new documentation and procedures

Denver, CO, US

• Enhanced collaboration across departments, helping organization to feel like "one team"
• Successful multi-tasked between BA, operations, SME, tier 2 support, and processor
• Taking customer ideas and creating requirements and use cases and test cases
• Interviewed clients to refine their requests to find their true business needs and provide value
• Interfaced with clients in many industries, Banking, Insurance, Manufacturing, HR, Health Care, etc.

Denver, CO, US

• Coached clients on safe data handling and submitting data on time
• Generated revenue for our company by assisting with consulting services
• Interfaced with Sales department by assisting with RFP submissions and sales calls
• Trained clients face-to-face and remotely, engaging and learning their pain points, created solutions for their business

Alpharetta, Georgia, US

• Part-time sales position. Responsible for representing HP and HP products in retail business setting. Selling and demonstrating products to prospective customers in a consultative sales environment.
• Constructed demonstrations for end users
• Became key person for retail store staff for information on HP products

New York, US

• Excelled in handling inbound requests for assistance from multiple sources across multiple industries
• Trained new and existing clients to our products and differences between GAAP procedures and Statutory reporting

US

DCSE Certified engineer. Performed Break Fix warranty work on Dell and IBM notebook and desktop computers.

Chicago, Illinois, US

• Created demonstrations for potential clients with the different accounting systems and selling solutions.
• Trained new users on how to use the system and walking through exercises.
• Answered support questions and supply technical solutions. Walked clients through year end issues and provide guidance to ease year end issues.
• Initiated sales with current clients on new versions and database upgrades.

Milwaukee, WI, US

• Worked with several different businesses cleaning up issues with their accounting software.
• Constructed demonstrations for businesses on retail accounting packages.
• Initiated calls with new clients and developed client confidence for the office and the firm.
• Setup G/L and configured accounting system for a local business.
• Researched and submitted financial ratios for business feasibility study.
• Assisted with accounting services in payables, receivables, and payroll for clients.

Everett, Washington, US

• Became administrator for internal e-commerce site. These allowed the sales administrators to order product from the corporate web site.
• Developed archive procedures for backup and recovery of models.
• Reduced deployment time from almost 2 hours down to 15 minutes.
• Initiated communication to solve issues with Intermec products by analyzing and arriving at solutions and implementing the changes into the models.
• Moved into role of engineering database administrator/programmer. Learned development tools and procedures for maintaining the engineering database called WorkManager.
• Created new security procedures for the engineering database.

• Organized administrative functions and operated a help desk, supporting all facets of desktop application and hardware.
• Averaged the highest call volume compared to all help desk personnel in the IT department.
• Assisted in desktop support and remote user support.
• Served as customer liaison when customers and Implemented sales techniques to move the department to a positive, customer service driven department.
• Tested new software applications on images before rollout to the enterprise.

Waterloo, Iowa, US

• Conducted regional onsite training for new clients involving multiple companies (average 8 to 12 participants). Tailored training to each particular business situation. Recommended changes to a company’s policy or.
• Served as a mentor to companies that were new to the ASI system and assisted in day to day procedures. Gave guidance and advice to the new clients regarding accounting to software support to PC’s and LAN’s.

Kansas City, MO, US

Prepared federal and state tax returns for individuals and small businesses.

Bachelor'S Degree, Accounting

Pc Programming