Providing technical, systems & network support for our clients on the island.

Provided I.T. Consulting services for a large number of clients in Bermuda, both residential and commercial.Performed site audits, technical support, network administration, backups, and virtualization.

Provided local support for Bermuda office as well as remote support for global ATNI group of companies.

Worked as a consultant for Compfitness, serving over 80 small-to-medium business clients. Primarily contracted to Mettrum Ltd.

Did freelance I.T. Consulting for home users and small businesses around the island.

Completed my 3-month contract at KeyTech, and was seconded to the Logic Communications Network Operations Center for July & August.

In addition to previous tasks:• Installed and configured a number of servers, both physical and virtual.• Researched functionality of 2012 servers on KeyTech domain.• Conducted network performance analysis for servers that were experiencing issues.• Implemented and configured several videoconferencing systems throughout the company.• Set up and tested various network analysis suites (WhatsUpGold, SCOM)

In addition to previous tasks:•Researched and implemented method for adding employee photo to Active Directory (Exchange 2003)•Researched, tested and reported on iPAD backup, restore and security features. •Researched and reported feasibility of Virtual Desktop Infrastructure.

• Assisted in equipment setup when required.• Diagnosed and resolved Helpdesk tickets on a daily basis.• Reimaged returning systems with corporate image.• Performed inventory of existing PCs in the workplace.• Reimaged PCs and installed non-standard applications in training centre.

•Called prospective UOIT students to answer any questions that they may have about the university or the programme.•Assisted the university in reaching its target goal of 14.7% enrollment increase.

· On-Call technician for Dell Gold support and Four-Hour Response support.· Secondary Field Service Agent for Bloomberg Networks.· Installed, diagnosed, and repaired hardware, software and operating systems.· Assisted network engineers in troubleshooting network problems.· Responsible for tape backup and removal of tapes to secure location.· Set up and configured DSL, wireless DSL and workgroup-based networks.· Diagnosed and repaired server and mass storage hardware issues.

• Installed, diagnosed, repaired and maintained hardware, software and operating systems. • Assisted users with issues relating to various office applications.• Assisted network engineers in troubleshooting network problems.• Responsible for tape backup and removal of tapes to secure location.• Managed Alcatel telephone system and set up Polycom telephones for conference calls.

• Installed, diagnosed and repaired hardware, software and operating systems.• Set up and configured DSL, wireless DSL and workgroup-based networks.• Performed on-site diagnoses and installation of components.• Identified and replaced faulty hardware and network components.• Diagnosed and repaired server and mass storage hardware issues.