Brian Perry Email & Phone Number

Bristol, United Kingdom

Bristol, United Kingdom

My duties in this post include the following: • Supporting the store manager in all responsibilities front & back of house. • Achieving and increasing company targets. • Creating a high standard of customer service, this leading to excellent mystery shopper audits. • Set up & close down of the store daily including setting daily targets, monitoring footfall & cash handling • Assisting and contributing to ensure company reports are met to standard. • Staff management. • Holding detailed knowledge of the brand to ensure customer requirements are satisfied. • Making sure company standards are met in dealing with returns & ensuring customers leave satisfied with both product & service. • Ensuring consistent stock control and meeting audit targets.

Birmingham, West Midlands, United Kingdom

My responsibilities included the following: • Accountable for the SIZE? Birmingham Branch in a busy city centre, which consistently achieves and surpasses company targets. • Provide support to other SIZE? retail outlet stores coving the UK and Europe • to increase revenue streams where applicable. • Weekly / Quarterly revenue target meeting assessments with staff and management. • Regular one to one meetings that involve coaching and feedback. • Conduct interviews insuring the best staff for the role available at the time • Setting up and closing down each day, involving cash handling • Training and sign off of new starters. • Holding morning meeting, setting up the structure of the day and discussing the achievements of the previous day • Able to resolve all customer queries and issues without hesitation including returns and dissatisfied customers. • Hold an in depth knowledge on current brands, products and seasonal trends to be able to effectively advise customers on purchases.

Coventry, United Kingdom

My responsibilities include the following: • Built strong relationships with brand sales representatives to secure new brands for the store as well as ensure that the store receives new season collections from existing brands. • Implement and arrangement visual displays in store including window displays, brand sections and points of interest to ensure store is well presented in line with the stores look and that merchandise is presented in the most effective way. • Manage the store’s inventory of stock including: take records of stock, reordering and dealing with surplus/unwanted stock. • Day to day management of the shop floor to ensure that it is exceptionally operational, well displayed and organised. • Implemented the stores social media and communication presence including development of Instagram, Facebook and store advertisement. • Developed targeted store events for sales generation e.g. Movember charity event and events linked to occasions and specific events in the city. Worked with partner organisation e.g. warehouse nightclub.

Coventry, United Kingdom

My responsibilities include the following: • Prepare and execute a specialist menu of bistro and fine dining dishes. • Created seasonal menus and speciality dishes based around local produce and quality ingredients. • Responsibility for seeing dish creation through from preparing to using a variety of complex cooking techniques and finally effectively presenting a dish to customers. • Overview of the kitchen and store including managing stock inventory and ordering systems, cleaning and maintaining all equipment and completing sales invoice and reporting functions. • Managing operational aspects of the kitchen including staff supervision, following health and safety/food hygiene standard procedures and compliance with legislation, produce staff rotas and monitoring and keeping the kitchen tidy and organised. • Leading a kitchen team including delegating tasks, keeping individuals to tight timeframes and assessing all dishes leaving the kitchen. Supervised individuals and dealt with all human resources aspects including: delegating tasks to kitchen, bar and floor staff and dealing with people issues e.g. sickness absence, time keeping and overtime. Training and developing chefs in the kitchen team by demonstrating and instructing on techniques and new dishes.