Brian Perry Email & Phone Number

North East

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

An independent British business, who are a major extruder of PVC-U and PVC-Ue products and have a significant presence in the trade, social housing, new build, and retail markets.Responsibilities:• Forecast and monitor all operational related budgets, to maximise profit, whilst improving working practices, and conducting reviews of key account customers• Providing support and direction to team in order to drive performance, whilst delivering on Key Performance Indicators• Ensuring that all customers are serviced in line with their Service Level Agreement• For all aspects of managing staff including recruitment, training, development, appraisals and managing performance to include return to work interviews• Established and developed excellent working relationships with all key account customers (multi-customer site) in the region• Management of all escalated customer service issues• Monitor and measure customer satisfaction using various methodologies • Responsible for the sales of PVC building products to include doors, windows and conservatories to the home improvement market• Completion of all quotes and tenders• Experienced in the use of FDS, Roofwright & Focus design software to demonstrate and cost all enquiries and orders• Managing the margin of the branch to ensure annual targets are met• Monitoring monthly achievement against sales targets• Preparation of annual business and marketing plan• Submission and tracking of all invoices ensuring payments were received on time and if not these would be followed up• Responsible for the management of all health and safety legislation and adherence to company policies and procedures• Responsible for transport management and tracking of depot vehicles• Completion and circulation of monthly reports

North East

Privately owned company providing a wide range of property maintenance services including insurance work to both commercial and residential properties, specialising in decorating, plumbing, tiling, joinery, PVC Doors, windows and conservatories.Responsibilities• For the sales of PVC products (to include windows, doors and conservatories), bathrooms and kitchens• Completion of all quotes and tenders• Managed relationships with customers and ensured they were satisfied with the companies service• Submission of all invoices • Installation and repair of UPVc windows and doors • Installation of replacement locks, repairs and lock picking services• Recruitment of sub-contractors as and when required across all fields• Painting and decorating projects of both indoor and outdoor, commercial and domestic

North East

Supplying and installing kitchen, bathrooms, bedrooms, windows, doors, patio doors, conservatories, roofline, garage doors, block paving, and GRP flat roofs.Responsibilities:• Managed and lead 12 Installation Departments comprising of 12 Managers, 9 Office staff, 17 External Staff (Inspector, plumbers, electricians, plasterers etc) and 45 teams of Sub-Contractors. • Forecasting & monitoring of all related budgets, to maximise profit, whilst improving working practices.• Review all incoming customer contracts ensure all aspects from surveying to installation were comprehensive and accurate. • To ensure weekly wages for all departments were accurate.• Handling of all escalated client complaints.• Development and implementation of Performance Management Processes, to include appraisals, personal developments plans, coaching etc...• Development and implementation of Business Key Performance Indicators (KPI’s).• Through route cause analysis identified areas for improvement, and then formulated a system for monitoring the on-going service.• Recruitment of all Management staff through competency based interview techniques.• Improved visibility and progression of escalated complaints.• Producing accurate monthly Management reports outlining the department’s achievements.• Achieving and exceeding monthly KPI of cash generation target for Installation Departments.• Management of all contracts, which included educational, retail, commercial and public buildings.• Managed and controlled all relevant aspects of scaffolding for both internal and external customers.• Identifying and resolving issues, then implementing corrective action on an on-going basis to eradicate future replication.• Introduction of a Customer Service Manager to the management team to achieve total visibility of outstanding remedial issues through accurate reporting and updating of systems.• Health & Safety of all team members.

Education record

1989 BTEC First Certificate in Business and Finance 1990 BTEC National in Business and Finance

Education record

Educated to O Level standard