• Directed a significant revamp of our multi-site network using Cisco tools, enhancing performance and security, which led to a notable increase in system efficiency and resilience.• Led the deployment and maintenance of a fleet of Linux servers, fortifying them with SELinux and iptables, significantly boosting server security and reliability.• Utilized Splunk for sophisticated network monitoring and analytics, markedly improving incident detection and response times and enhancing our cybersecurity posture.• Led enhancement of web application security, conducting both automated and manual scans based on OWASP Top 10, leading to significant vulnerability reduction and improved secure coding practices.• Collaborated with IT teams to automate key network maintenance tasks using Ansible, greatly improving operational efficiency and reducing manual workload.• Developed and implemented a comprehensive code review framework, integrating automated tools with manual inspections and focusing on OWASP standards.• Established strong relationships with external vendors and internal teams, ensuring alignment with corporate IT policies and driving efficient issue resolution.

• Managed and optimized Aloha and Micros POS systems across multiple restaurant locations, leading to significant improvements in transaction efficiency and customer satisfaction.• Engineered and led a company-wide Business Continuity Plan across 35 locations, enhancing cyber resilience and ensuring uninterrupted operations, particularly in credit card processing and supply chain management.• Led the standardization of security protocols within the restaurant ordering system, conducting comprehensive audits aligned with industry standards to protect business and customer data.• Integrated and maintained a variety of restaurant technologies, including QSR Automations and Paytronix, streamlining operational workflows and enhancing customer experience.• Collaborated with web development teams to optimize online ordering platforms, resulting in improved user experience and increased online sales.• Provided expert-level support for a range of technical issues, including hardware/software problems across PC, Mac, and mobile devices, ensuring minimal downtime and high user satisfaction.• Implemented lifecycle management for hardware and software updates, playing a key role in maintaining up-to-date and secure IT systems.

• Led overall operations, driving significant improvements in efficiency and customer satisfaction through the strategic integration of technology in business processes. • Orchestrated a comprehensive IT overhaul, implementing new POS systems and network upgrades that resulted in a 30% decrease in system downtime and enhanced customer service. • Fostered a collaborative work environment, successfully bridging the gap between IT and other departments to streamline operations and enhance technological integration. • Initiated and directed staff training programs on cybersecurity and data privacy, significantly raising team proficiency and awareness in handling sensitive customer data. • Managed vendor relations and IT procurement strategically, optimizing budget allocation and resource utilization to achieve cost-effective technology solutions. • Coordinated cross-functional projects, utilizing Agile methodologies to ensure effective execution and timely delivery of IT initiatives. • Cultivated a culture of continuous improvement, encouraging the adoption of new technologies and best practices to stay ahead in a dynamic industry.