Brian Phillips Email & Phone Number

Wellington New Zealand

Full responsibility for business as usual for all CityLink activities, strategic planning, marketing, product development, sales, technical support, customer service, network deployment. Setting budgets, balanced score card, monitoring and influencing financial performance, business cases for customer growth, infrastructure investment and operational expenses.Reporting directly to the Board on all aspects of the business. Leading change from a start up innovative culture to a stronger commercial and process disciplined culture while still encouraging freedom and passion to take the risks to compete strongly in a rapidly changing telecommunications industry.

New Zealand

Full responsibility for the New Zealand legal entity, initially reporting to the New Zealand Board and Stockholm and more recently to Australia after a global restructure.Direct responsibility and customer engagement/relationship management for key customers including Telecom NZ/AAPT and Digicel (also earlier RWT, Poland). Indirect responsibility for Vodafone, TelstraClear, NZ Police, Vector and some smaller customers.

Responsible for 150 staff in Ericsson Napier involved in Customer Solutions, Customer Service, Project Management, Supply, Data Services (including Sales and Marketing, R&D) and Information Services. Led direct customer engagement to win key deals of significance for ENZ, $130M export sales over 3 years.Ensuring Strategic Services planning was aligned to Global Services strategy and ensuring a positive relationship with the Services Business Unit in Stockholm.

New Zealand

To ensure a profitable and competitive operation involving 100 staff in lighting and fan design and manufacture.Implemented a major cultural change from a traditional English hierarchical organisation to an empowered, motivated, team-based organisation with a significant improvement in efficiency, profitability and customer focus.

New Zealand

Exicom, an Australian owned electronics Communication Company involved in the marketing and sales, design and manufacture of communications equipment for export worldwide. In 1989 Exicom bought AWA, also an Australian owned company in a similar line of business.

Ericsson Executive Course

Nzce New Zealand Certificate In Engineering (Telecommunications)