Brian Phouthavong Email & Phone Number

Possess strong qualitative and quantitative skills directly relevant to the field.• Exemplary commitment to meticulous documentation practices, ensuring accuracyand traceability of laboratory work.• Comprehensive understanding of laboratory procedures and a keen awareness ofquality control standards.• Exceptional problem-solving capabilities, adept at addressing complex issues withinpredefined parameters.• Proficient in general mathematics, including the computation of rates, ratios, andpercentages, as well as the ability to create and interpret bar graphs.• Collaborative team player with effective communication skills, facilitating seamlessinteraction with individuals at various organizational levels.

• Operated cash registers to accept payment from customers.• Dispensed prescribed medications, drugs, and other pharmaceuticalsunder the direction of a pharmacist.• Reviewed prescriptions issued by physicians, and other authorizedprescribers.• Provided information to pharmacy customers on drug interactions, sideeffects, dosage, and storage of pharmaceuticals.• Entered data such as patient name, prescribed medication, and cost inorder to maintain pharmacy files, charge system, and inventory.• Counted stock and entered data in computer to maintain inventoryrecords.

North Aurora, Illinois, United States

• Performed daily laboratory responsibilities to ensure quality of productincluding testing of dairy products to ensure standardization of quality.• Executed antibiotic testing following proper procedure of laboratory safetyrequirements.• Actively kept records and data of biological testing and production.• Executed regular cleaning protocols, including removal of debris andthorough sanitization, resulting in improved machine performance andlongevity.• Identified and proactively placed products on hold that did not meetquality standards, ensuring adherence to strict quality control guidelinesand preventing the distribution of substandard goods.

Wooster, Ohio, United States

• Determined whether the test data falls within normal limits and determined the apparent caused of deviations in test data resulting from equipment malfunctions, observational errors, and other causes. • Created two standardized operating procedures for two different scientific instruments.• Reported data inconsistencies and deficiencies due to equipment and observational errors to the supervisor.• Used software analyzer to manipulate gathered data to be formatted for the research scientists' specifications. • Performed computations either manually or by using computers, assembled and tabulated collected data.• Examined equipment during operation for faults or defects, which may affect the accuracy of the data.

Remote

• Recorded support activities in our Help Desk ticketing system• Follow up within customer service level agreement targets.• Provided Technical Support via Telephone, Remote meetings, and Email. • Managed multiple tasks in a fast-paced environment with competing priorities.• Continuously trained on new and upcoming company products to ensure the highest level of technical support.• Assisted in interdepartmental projects to ensure target deliverables are met.• Perform any and all other duties as assigned.• Possessed excellent written and spoken communication,• Possessed a great motivated attitude,• Worked in a fast-paced environment.• Paid attention to detail.• Positive, enthusiastic and autonomous self-starter;• Possessed strong familiarity with IT industry and software.

Urbana-Champaign Area

• Created regression and classification models using python to predict future data.• Presented project progress to project sponsor during bi-weekly meetings.• Conducted analysis to gain quicker, streamlined understanding for business results and trends• Utilized machine learning methods to create data models, concepts such as regression, classification, and forecasting.• Assisted data science team create and evaluate an environmental modeling process. This included data wrangling, data engineering, data science, machine learning, modeling, statistics, and analysis.• Provided computer-related support including coding, modifying, and debugging.• Interpreted data and analyze results using statistical techniques and develop reports. • Located and define new process improvement opportunities.• Adapted at report writing and presenting findings using Word and PowerPoint.• Documented all the steps involved in creating datasets.• Analyzed over 10 years of SCADA data to help develop an alert system.• Designing using Microsoft AIP and Security Compliance tools to create a Machine Learning model to classify documents based off of secrecy levels and security guidelines.• Researched, designed, developed, and enhanced analytics solutions using a range of analytics techniques, methods, and tools.• Actively participated in multiple projects that will vary in business knowledge.• Responsible for researching, data acquisition, documentation, technical analysis, visualization, and communication.• Developed initial prototype analytics that employ statistical methodologies to fused data sources.• Collaborated with internal clients and subject matter experts to understand business processes, gather requirements, develop methodologies, tools, and analyses and communicates results.• Exhibited a problem-solving, collaborative, positive attitude to solving client problems using an analytical toolkit that includes computer-based modeling.