Brian Platt Email & Phone Number

Brian has 19 years of proven experience in the financial services and financial technology industries while serving in critical capacities for client/customer support, product implementations, project management, audit/risk/compliance, and operations. He has tangible experience in transforming teams and departments that may be struggling to make the team/department goals and metrics by introducing his practices for leading change, improving sales strategies, and consultative client support and process improvements. Establishing key relationships with all internal and client organizations has allowed Brian to lead several application support teams and implementation teams with great success. Brian has overseen support and implementations for banks that range in size from a one branch startup to multimillion-dollar institutions. He has a philosophy where there is more focus on quality than quantity in work, which produces a more considerable value in service than just the application's value. This approach created an environment where associates are empowered to make decisions and discuss options with our clients to achieve higher client satisfaction and expanding the broader loyal client base. Brian's areas of expertise include: Contact Center Management/Operations/Consultative Support/Product Implementation/Operational Efficiencies/Coaching-Mentoring-Developing Staff/ Change Leadership/Revenue Generation/Audit-Risk-Compliance

Listed skills include Call Centers, Banking, Retail Banking, Customer Service, and 27 others.