- Migrate multiple on-prem Citrix sites to Citrix Cloud.- Merge regional sites into one central site and standardize Citrix policies.- Merge Active Directory and Group Policy objects from regional structures with unique policies to standardized structures with globally shared policies. - Configure Adaptive Authentication nFactor with the Citrix Gateway service to move the access plane from multiple on-site ADCs to a single URL presented from Citrix Cloud using LDAP, PingID, and… Show more - Migrate multiple on-prem Citrix sites to Citrix Cloud.- Merge regional sites into one central site and standardize Citrix policies.- Merge Active Directory and Group Policy objects from regional structures with unique policies to standardized structures with globally shared policies. - Configure Adaptive Authentication nFactor with the Citrix Gateway service to move the access plane from multiple on-site ADCs to a single URL presented from Citrix Cloud using LDAP, PingID, and RSA.- Create documentation of common procedures for IT staff and end users.- Provide third level support and root cause analysis for major incidents. - Create and troubleshoot vSphere templates and virtual machines.- Identify needed bypasses for cloud sites and work with the security team to add Skyhigh bypasses and the network team to add SD-WAN and VPN bypasses to guarantee the best user experience while remaining secure.- Work with networking team to create the correct firewall rules and groups to keep management simple while remaining secure.- Test new technologies for possible use cases to increase end user satifaction and report findings to management. Show less

- Deployed, configured, and maintained greenfield Citrix Cloud and PVS environments used for a migration from standard desktops and VDIs to a non-persistent VDI model.- Merged multiple on-premise Citrix sites into a single site in Citrix Cloud.- Documented repeatable processes, training documentation, software configurations and support information, and Citrix policies. - Created and maintained Citrix and Active Directory group policies.- Created and maintained PVS base images… Show more - Deployed, configured, and maintained greenfield Citrix Cloud and PVS environments used for a migration from standard desktops and VDIs to a non-persistent VDI model.- Merged multiple on-premise Citrix sites into a single site in Citrix Cloud.- Documented repeatable processes, training documentation, software configurations and support information, and Citrix policies. - Created and maintained Citrix and Active Directory group policies.- Created and maintained PVS base images and vDisk versions.- Used PowerShell to create scripts and GUIs for common tasks. - Layered applications using Liquidware FlexApp. - Set user and environment configurations using Liquidware Profile Unity. - Maintained WVD VDIs in Azure to use for DR, BCP, and rapid onboarding purposes. - Coordinated with business units to migrate them from a persistent PC/VDI offering to non-persistent, including application rationalization and environment configuration. Show less

- Deployed and maintained XenApp/XenDesktop 7.x infrastructure, including the configuring and testing of the controllers, provisioning services, StoreFront, Desktop Director, and WEM.- Documented XenApp/XenDesktop 7.x environment, including full infrastructure diagrams, training documentation, technical specifications, and all repeatable processes.- Managed Citrix and Windows policies using Group Policy Management.- Ongoing testing and configuration of XenApp/XenDesktop 7.x… Show more - Deployed and maintained XenApp/XenDesktop 7.x infrastructure, including the configuring and testing of the controllers, provisioning services, StoreFront, Desktop Director, and WEM.- Documented XenApp/XenDesktop 7.x environment, including full infrastructure diagrams, training documentation, technical specifications, and all repeatable processes.- Managed Citrix and Windows policies using Group Policy Management.- Ongoing testing and configuration of XenApp/XenDesktop 7.x environment to improve overall performance and customer experience.- Supported of the Citrix AppLayering infrastructure, as well as creating the different layers.- Created scripts using PowerShell/PowerCLI to automate common tasks.- Worked with network, storage, VMWare, and disaster recovery teams to improve integration and scaling of the Citrix infrastructure.- Managed NetScaler MPX and VPX appliances primarily used for external connections to the Citrix environment and load balancing, as well as the NetScaler MAS appliance.- Managed servers and VDIs through vSphere, including template creation.- Troubleshoot issues which have progressed through the three operational support levels without closure.- Designed proof of concepts for new technologies based off of requirements received from solutions architecture group.- Completed proof of concepts in a test environment, document findings, and create a business use case for senior management based on the findings. - Integrated the Citrix sites of newly acquired business units into the main Aegon sites.- Calculated the cost/benefit ratios for implementing new technologies compared to technologies currently in place. - Used SCCM to automate processes currently carried out by our operations groups, including software packaging and deployment. Show less

- Administration of the Citrix environment, including adding and removing servers, testing and publishing applications, upgrading components, and troubleshooting application compatibility issues. - Administration of the SCCM environment, including adding and removing site servers, maintaining site boundaries and collections, testing and installing additional components such as WSUS and Forefront, configuring Windows update packages, and testing and installing patches and hot fixes on the… Show more - Administration of the Citrix environment, including adding and removing servers, testing and publishing applications, upgrading components, and troubleshooting application compatibility issues. - Administration of the SCCM environment, including adding and removing site servers, maintaining site boundaries and collections, testing and installing additional components such as WSUS and Forefront, configuring Windows update packages, and testing and installing patches and hot fixes on the SCCM environment. - Configured new virtual and physical Windows servers, including operating system installation and configuration.- Provided server support for Windows servers within an international enterprise environment with thirty-six locations. - Created DHCP scopes for new locations and upgraded networks. Show less

- Provided technical support to internal customers in a call center environment using phone, e-mail, in-person, and remote assistance.- Provided application support for applications such as Microsoft Office, Meeting Place, Connected backup, and Internet Explorer in a Windows XP environment.- Provided mainframe support, including unlocking accounts, clearing print queues, and clearing orders. - Provided break/fix support for Dell laptops and desktops, including wireless support… Show more - Provided technical support to internal customers in a call center environment using phone, e-mail, in-person, and remote assistance.- Provided application support for applications such as Microsoft Office, Meeting Place, Connected backup, and Internet Explorer in a Windows XP environment.- Provided mainframe support, including unlocking accounts, clearing print queues, and clearing orders. - Provided break/fix support for Dell laptops and desktops, including wireless support, re-imaging of hard drives, and replacing hardware. - Provided support for network accounts using Active Directory and Hyena.- Provided printer hardware support and instruction for end-users.- Wrote training and reference materials for team members and end-users.- Administration of the Blackberry Server, including testing and executing server changes, creating group accounts and IT policies, testing new devices, keeping software on end user devices up to date, and writing all documentation relating to the server and device usage. - Setup and troubleshoot Blackberry devices for end users. - Tested and configured new software for deployment into the enterprise environment. Show less

- Provided technical support to internal customers in a call center environment using phone and e-mail.- Added, modified, maintained, and deleted user accounts, distribution lists, group mailboxes and public folders via Active Directory for Exchange 2003. - Configured email accounts and maintain email stores on servers using Microsoft Exchange administrative tools.- Created, modified, and removed user accounts in an AS/400 environment through multiple applications; releasing locked… Show more - Provided technical support to internal customers in a call center environment using phone and e-mail.- Added, modified, maintained, and deleted user accounts, distribution lists, group mailboxes and public folders via Active Directory for Exchange 2003. - Configured email accounts and maintain email stores on servers using Microsoft Exchange administrative tools.- Created, modified, and removed user accounts in an AS/400 environment through multiple applications; releasing locked records as well as stop/start the interface. - Supported internet and intranet connectivity for over 250 locations using TCP/IP and DHCP connections. Troubleshot network outages and worked with network monitoring agencies to resolve outages.- Assisted users with VPN connections, including the maintenance of VPN accounts and usage of MFA Tokens. - Created, modified, and deleted user accounts for Microsoft Live Meeting, Verizon Corporate dial solution, and RightFax DID assignments. - Updated and maintained in-house Help Desk Knowledge bank through a web-based tool which allows technicians to act more efficiently in resolving common problems. - Provided after-hours support on a rotating basis to internal customers. - Trained new Help Desk Technicians in duties listed above and remained a knowledge resource for on-going support to the team. Show less