Led a high-performing team of software engineers and UX designers in the development of mission-critical software, including the Customer Relationship Management (CRM) system, call centre agent tools, and troubleshooting and diagnostic tools.Notable Achievements: • Spearheaded automation of software builds, static code analysis, regression testing, and deployment for Foxtel’s Customer Relationship Management (CRM) application. This resulted in a 90% reduction in production bugs within that system, leading to smoother operations within Foxtel’s call centre and improved customer experiences. • Implemented broadband and phone service ordering via Telstra Wholesale within the Customer Relationship Management (CRM) system, resulting in a major decrease in order failures (~2% vs. over 50% with manual order creation). • Smooth migration of 700k Austar customers into Foxtel systems following the Foxtel/Austar merger. • Implementation of secure credit card payments via BPoint. • Technologies: Java, Java EE, Spring Boot, Python, C#, .Net, JavaScript, HTML, CSS, SQL, Git, Jenkins, Jira, Confluence.

Development of web services and back-of-house systems using C++, Java EE, Glassfish, Oracle, SQL Server. Waterfall and Agile/Scrum development.

At Amadeus, I participated in the development of the “Altéa Fly” product for the airline market. The system handles passenger check-in and other departure-related activities. It’s now being used by several airlines worldwide, including Qantas, Cathay Pacific and British Airways. My involvement included:• Design of system components using OO Methodologies, UML, Rational Rose;• Client-side software development (Java);• Server-side software development using (C++, SQL, Oracle, Perl, Linux);• Performance measurement and improvement (by modifying database configuration as well as client and server code);• Development of database update scripts (to update the database for use with new product versions while preserving data) in Perl & SQL;• Design and implementation of interfaces with external systems;• Liaison with other departments and the customer;• Mentoring junior software engineers.

Member of the development team for the "SingleView Customer Management" CRM system. This product comprises a Windows client and a Unix/Oracle server. My involvement included:• Development & maintenance of the server (C++, SQL, Oracle, Tuxedo, Perl);• Porting of the server code to various flavours of Unix, and Linux;• Managed a small team that performed a 32-bit to 64-bit migration of the server over a 3-month period;• Developed database update scripts (to update the database for use with new product versions while preserving data) in Perl & SQL;• Performance measurement and improvement (by modifying database configuration and server code);• Internationalisation of the product;• Performance measurement and improvement;• Supported service engineers in the field;• Mentored several graduate programmers.

Development of encryption software, including:• Integration with Windows user authentication;• User profile management;• Secure key storage;• User support.Technologies used: Windows, Visual C++.

Design and development of a call centre/help desk system, comprising a thin client written in HTML and JavaScript and a server written in C++, with a PostgreSQL database underneath.

• Developed cryptographic firmware for embedded systems in C;• Designed and developed diagnostic programs for embedded systems (C and Assembler);• Designed and developed a file encryption utility for Windows using Visual C++;• Developed a disk encryption product for Windows, written in C;• Provided user support for all of the above products.

Development of a process monitoring system for a blast furnace at BHP's Port Kembla steelworks.Liaison with chemical engineers at the steelworks. C++, SQL, Unix, Sybase