Brian Prochilo Email & Phone Number

Mason, Oh, Us

Effectively service and sell products by providing excellent customer service and maximizing additional sales opportunities within existing accounts. Responsible for increasing weekly volume by selling and meeting sales goals through new account prospects, catalog sales, additional rental service, price increases, add-ons/stop orders, lost replacement revenue, and service agreement renewals.Minimized the amount of lost business on the route to ensure consistent sales revenue. Met goals in the area of material cost caused by lost replacements, add-ons, size changes, and garment upgrades. Maintain 30/60/90+ past due percentages according to goals set forth by service management and assist accounts receivable partners in collection of past due amounts.Expressed self in a professional and effective manner when interacting with customers and other partners and interpret information from oral communication. Maintain personal appearance and company vehicle in a professional manner, create a good first impression, initiate new ideas to get the job done by going beyond the normal performance expectations of the position, handle all situations (i.e. time pressure, deadlines, task difficulty, and multi-tasking), and maintain social, ethical, and organizational norms in job related activities

Coordinated all group, system, or venue transportation needs as assignedCommunicated job requirements and supervised locally hired staffCommunicated information as necessary with regard to routes, bus operations, groups, or venue transportation to clients and management teamAttended meetings as scheduled, reported performance issuesFollowed all prescribed SP+ GAMEDAY operating procedures and took direction from and communicated with project leads as necessary or requiredResponsible for coordinating training program(s), communicating scheduled shifts and coordinating the distribution plan for all staff kit (radios, uniforms, etc.)Responsible for other duties as assigned, such as assisting in other systems

Pearl, Mississippi, Us

Helped to promote and market the Mississippi Braves organizationManaged the Production, Promotion, and Mascot departmentsInterviewed and hired seasonal employees and was the direct supervisor for all production crew, PA announcer, scoreboard operator, Click Effects (music) operator, and promotional team (approximately 25 total employees under my direct supervision)Created a production schedule for each game laying out all events for pregame (PAs, Field of Dreams, National Anthem, etc.) and in-game (running of sponsors’ commercial spots, on-field contests, etc.), coordinated scoreboard logos for sponsors to run concurrent with the announcements, and was responsible for getting the game started on timeIn charge of all scoreboard/videoboard related issuesCreated PA scripts for sponsors when neededMade sure all sponsor requirements via the video board were metHandled maintenance issues involving the scoreboardCreated headshots for the players for the video boardRan the control room during games handling in-house production, instant replay, audio, public address announcer, line score, and live action for the video boardResponsible for all on-field promotions (between inning contests) and ordering all giveaway promotional itemsResponsible for booking and coordinating entertainment actsResponsible for all player and mascot appearancesCreated and updated the in-house and website Promotional Schedules

Coordinated all group, system, or venue transportation needs as assignedCommunicated job requirements and supervised locally hired staffCommunicated information as necessary with regard to routes, bus operations, groups, or venue transportation to clients and management teamAttended meetings as scheduled, reported performance issuesFollowed all prescribed SP+ GAMEDAY operating procedures and took direction from and communicated with project leads as necessary or requiredResponsible for coordinating training program(s), communicating scheduled shifts and coordinating the distribution plan for all staff kit (radios, uniforms, etc.)Responsible for other duties as assigned, such as assisting in other systems

Coordinated all group, system, or venue transportation needs as assignedCommunicated job requirements and supervised locally hired staffCommunicated information as necessary with regard to routes, bus operations, groups, or venue transportation to clients and management teamAttended meetings as scheduled, reported performance issuesFollowed all prescribed SP+ GAMEDAY operating procedures and took direction from and communicated with project leads as necessary or requiredResponsible for coordinating training program(s), communicating scheduled shifts and coordinating the distribution plan for all staff kit (radios, uniforms, etc.)Responsible for other duties as assigned, such as assisting in other systems

Dallas, Tx, Us

Provide Leadership to the front line Ramp AgentsMentor Agents for future Leadership programsTrain and mentor Agents to ensure they are aware of appropriate regulations, procedures, and Company policiesMaintain positive relationships with all Internal and External Customers to ensure the success of Southwest AirlinesHave knowledge of and implement the provisions of the collective bargaining agreementPrepare staffing schedule to ensure Agents are strategically utilizedPrepare proper paperwork associated with each flight to ensure accuracyCoordinate with other Southwest Airlines airport Teams to maintain the Station's on-time performanceEnsure that all Ramp vehicles and equipment are properly maintainedLift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40-50 pounds on raised surfacesCarry heavy items up and down jet way stairsCommunicate with radio equipment

Helped to promote and market the Mississippi Braves organizationManaged the Production, Promotion, and Mascot departmentsInterviewed and hired seasonal employees and was the direct supervisor for all production crew, PA announcer, scoreboard operator, Click Effects (music) operator, and promotional team (approximately 25 total employees under my direct supervision)Created a production schedule for each game laying out all events for pregame (PAs, Field of Dreams, National Anthem, etc.) and in-game (running of sponsors’ commercial spots, on-field contests, etc.), coordinated scoreboard logos for sponsors to run concurrent with the announcements, and was responsible for getting the game started on timeIn charge of all scoreboard/videoboard related issuesCreated PA scripts for sponsors when neededMade sure all sponsor requirements via the video board were metHandled maintenance issues involving the scoreboardCreated headshots for the players for the video boardRan the control room during games handling in-house production, instant replay, audio, public address announcer, line score, and live action for the video boardResponsible for all on-field promotions (between inning contests) and ordering all giveaway promotional itemsResponsible for booking and coordinating entertainment actsResponsible for all player and mascot appearancesCreated and updated the in-house and website Promotional Schedules

Responsible for Customer Service to patronsHandled money, order taking, some food prepping, and cleanliness of assigned area as well as entire restaurant at closing and opening times of shiftsHeld this position on a part-time basis as a second means of income while continuing to work a full-time job

Pearl, Mississippi, Us

Given the added responsibilities of Merchandise Manager when the team relocated from Greenville, SC to Pearl, MS while full-time applicants were interviewedRan a merchandise kiosk at a local mallResponsible for all merchandise inventory, stocking, hiring and scheduling of employees, paperwork, and balancing of the cash drawer each day

Responsible for all ticket inventory, paperwork, scheduling of employees, and keeping track of and updating season ticket holder informationResponsible for balancing cash drawers at the close of business each dayKept track of Diamond Club member informationDuring the off season, sold all avenues of advertising at the stadium, including outfield billboards, concourse signage, promotional nights, season/group tickets, and program advertisements

Responsible for stocking all concessions stands and picnic areasKept track of daily and monthly inventoriesResponsible for ordering all food products needed for the stadiumHandled scheduling of cashiers and volunteer groups to run the concession standsKept suites, press box, and offices fully stocked with beveragesHandled all problems concerning the operation of concession equipmentResponsible for cleanliness of all concession areas and made sure they were kept up to and met Health Department StandardsDuring the off season, sold all avenues of advertising at the stadium, including outfield billboards, concourse signage, promotional nights, season/group tickets, and program advertisements

Responsible for cleanliness of clubhouseOversaw bat boys’ dutiesResponsible for setting up home dugout and bullpenHandled all laundry for players and coaches and feeding of players and coaches

Held this position from May to August in 1998, 1999, and 2000 in between my college semestersAssisted the F&B Manager with daily and monthly inventoriesAssisted the F&B Manager with stocking all concession stands and picnic areasHelped with any deliveries made to the ballparkHelped with any problems with the operation of concessions equipmentMade cold calls to various business offices throughout the season offering group rates and picnic packages

Bachelor Of Science, Sport Administration

Diploma, General Studies