Brian Pullaro Email & Phone Number

Administration and management of the Avaya Predictive Dialer System including design, build, and maintenance of collections campaigns, their calling lists and phone strategies, as well as all related reports.Starting with no dialer experience, I quickly became the subject matter expert in dialer build for all lines of business within Chase Home Finance.Worked with upper management and led my team to redesign, test, and implement all dialer builds to meet new requirements posed by host system conversions.Designed, developed, and implemented an MS Access GUI based application to validate, manage, track, and test any changes made to any Avaya dialer build.Designed and implemented several other data management tools and processes; most of which are used with high visibility of upper management.Led daily/weekly business meetings with management of each LOB to ensure operations are meeting their objectives.Monitored daily operations to ensure compliance with FDCPA and state regulations.Developed effective reports for each LOB as requested ranging from agent productivity to system/campaign performance.

Dialer based collections agent for high risk non-prime mortgages with delinquencies from one to four months past due.Professionally and patiently worked with each borrower sent to me to help cure their delinquency and get their finances back on track.Consistently strove to improve my performance as measured against my peers as well as the performance of my team as a whole.Successfully helped to keep my team in the top collections tier for each month.President of the Incentives and Special Activities board serving all Non-Prime Collections at my site.

Retail sales and financial management of bank clients, including financial assessment and analysis of potential and current clients to help them reach their financial goals.Developed strong business relationships with both personal and small business clients.Maintained high level of professionalism while successfully building a strong portfolio of clientele and consistently met or beat sales goals set for each month.Successfully completed certification for small investment and insurance sales.; Conduct all bank transactions and maintain bank relationships with current clientele while also engaging new potential clients through promoting bank services to the local community.Mastered all aspects of retail depository banking operations and worked to improve efficiency and effectiveness of such operations within my branch.Promoted strong camaraderie among my co-workers and developed strong business relationships with bank clientele.

Retail sales and financial management of bank clients, including financial assessment and analysis of potential and current clients to help them reach their financial goals.Developed strong business relationships with both personal and small business clients.Maintained high level of professionalism while successfully building a strong portfolio of clientele and consistently met or beat sales goals set for each month.Successfully completed certification for small investment and insurance sales.; Conduct all bank transactions and maintain bank relationships with current clientele while also engaging new potential clients through promoting bank services to the local community.Mastered all aspects of retail depository banking operations and worked to improve efficiency and effectiveness of such operations within my branch.Promoted strong camaraderie among my co-workers and developed strong business relationships with bank clientele.

Ba, Religious Studies; Aerospace Engineering

Successfully completed several core aerospace engineering classes before I decided to pursue religious studies.

Aerospace Engineering

Activities and Societies: Completed two year equivalent Air Force ROTC program in one year.