Brian Puphal Email & Phone Number

Dallas/Fort Worth

Managing all activities related to Sonim's repair network including vendor selection, repair cost efficiency, identifying the optimal portfolio of models to be repaired, quality validation, device lifecycle planning, and oversight of metric development and management. Coordinating with Inventory Control, Engineering, Quality, Finance, and Sales and Operations. Provide reporting on metric compliance and performance and achieve operational and quality metrics (e.g., bounce, recovery yield, repair turnaround time, repair cost and device introduction and end-of-life management). Bridge communications on inventory, finance, operations, and quality-related issues specific to the carrier, and ensure continuous cost improvement initiatives. Oversee all transition and transformational planning, execution, reporting, and related escalation management. Review and approve repair invoices and provide guidance on potential issues and opportunities. Work with the CAMs, Inventory Management, and Post-Sales Support, to identify the ideal portfolio of models for the repair network. Provide repair forecast and guidance to repair suppliers. Establish quality guidelines and provide audits to validate compliance both from a 3PL and original equipment manufacturer perspective. Hold repair suppliers accountable for their performance, manage and maintain supplier scorecards, and partner with them to identify improvement opportunities. Identify optimal repair strategies for each product line and associated repair suppliers. Communicate plans with OEM, cross-functional operations, and demand planning. Continually evaluate inventory levels and associated aging to manage costs while also reconciling inventory at the repair suppliers. Lead project management initiatives to support overall Device Supply Chain initiatives, including business transformation efforts

Fort Worth, Texas

Responsible for the implementation of total quality, methods and procedures, and process programs for consumer product logistics processes including new and refurbished product Receiving Inspection, FirstArticle Inspection, Product Change Notifications and other processes which impact the quality of products in the logistics process flow. Worked very closely with Supply Chain Management, Product Engineering, and plant Supplier Quality Engineers to facilitate the supplier development process for New Product Introductions (NPI). This involved conducting Supplier assessments to qualify new suppliers, analyzing Supplier capabilities to meet requirements, analyzing Supplier DFMEAs, PFMEAs, and Control Plans for adequacy and effectiveness, and in turn assisting suppliers to drive improvements. Identified “key product characteristics” with Product Engineering and Reliability Engineers on key components/assemblies and assuring that Supplier Quality systems, FMEAs, and control plans effectively address those characteristics. Develop sampling plans, capability study requirements, and “safe launch” control plans with suppliers as needed. Facilitate Supplier Feasibility sign-offs for new programs or changes in business as they related to quality. Active participation in NPI Core Teams for all new launches by facilitating First Article Inspections (FAI) for new components. This included overseeing Supplier’s FAI inspections/testing/submission materials to assure all requirements are met, following up with WM/MEP plant QA & Product Engineering to assure verification of critical items as well as successful resolution of issues and Supplier corrections and all temporary deviations. Hands-On participation in resolution of NPI supplier quality issues through the MRGR Process of new product introductions by requesting Supplier Corrective Actions (8D), participating in Supplier Corrective Action activities to the degree necessary to assure effective solutions are in place

Dallas/Fort Worth Area

Forecast the demand for AT&T Mobility products to support the XBM (Exchange by Mail Program). Communicate information in a timely manner to all stakeholders using the appropriate communication methods. Consult with functional teams such as supply planners, sales, marketing, operations, finance, and product development to obtain relevant data that could impact RL Planning activities. Drive cross-functional collaboration to influence the demand on the supply chain and prioritize demand for order fulfillment based on business objectives and customer segmentation. Prepare reports and statistics related to the demand planning and forecasting function. Manage forecast models, analyze trends, manage forecast tools, and maintain accurate data. Develop and measure key performance indicators to track and evaluate forecasts, while assessing the effectiveness of the demand planning & forecasting, and to work towards continuous improvement for Supplier On Time Delivery metrics. Support business, marketing, inventory or production strategies, and organizational / supply chain improvement opportunities to meet market needs. Review and assess risk to supply and demand variability and identify opportunities to manage and mitigate risk. Develop and maintain constructive and cooperative working relationships with all stakeholders

Dallas/Fort Worth Area

I worked to support all 22 states with the fulfillment and returning of DSL/Uverse CPE for all consumer and LFO/UFO technicians. I have helped with new product shipments, quality, and the timeliness of RMA shipments as well as the device testing at our 3PL facility. As the administrator of the website called A.I.M. (ADSL Inventory Management) it allowed me the ability to track all DSL CPE items, replenish orders, manage technician rosters, as well as maintain storeroom inventory levels, track CPE usage, returned items, and inventory profiles for over 600 storerooms and around 7,000 technicians. Maintaining adequate MIN/MAX levels at each of these storerooms so the LFO/UFO technicians could perform their job duties daily. This responsibility included over 3 million dollars of inventory at the FDC and the transportation costs for all products associated with deliveries and returning of defective CPE. I was able implement several policies and changes that assisted in getting the technicians overall DSL/Uverse CPE business back within compliance and improve usage reporting. I assist with any product discrepancy issues or RQIL’s that are produced by both DC’s and provide quick resolution. My other responsibilities included working directly with all AT&T Call Centers that had dealings with the CPE Enabler application for DSL equipment. In working with these organizations I was able to provide guidance with DSL customer complaints, advice on process and procedural improvements which saved around $500,000 to the business and worked in providing better customer experience. Manage various 3PL and OEM processes related to Reverse Logistics for AT&T DSL CPE while providing continuous process developments to minimize expense, maximize revenue opportunities at our 3PL. I also assist in the development of better reporting metrics for Quality Assurance teams to ensure that processes were under control and tightly managed.

Dallas/Fort Worth Area

As an Installation & Repair manager I managed 16 customer services technicians in two of Fort Worth's busiest wire centers. My duties include generating reports for my area manager, paying monthly bills, contacting contractors, approving time, setting up training sessions for my technicians, technician jobs visits, customer visits, setting up technician installation and repair routes, monitoring the daily work load, and handling any situations that may escalate in my wire centers. I have thorough knowledge of Union policies and procedures, and have a good working relationship with the local Union. I work with managers in other departments such as Engineering/Construction, Special Services, NDC, NOC, and LOC on a regular basis. As an I/R manager, I am on a rotation for duty every tenth week. I set up projects in my area for cable replacement and cable rehabilitation. A motivated team player I have demonstrated talent for deploying strategies and organizational skills toward analyzing, upgrading, and streamlining crew functions. Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensures profitability. A goal-driven achiever with strong organizational skills, detail orientated. Entrusted to process confidential employee records such as salary changes, vacation/absenteeism reports, and performance appraisals

Ca- San Jose/Hanford/Fresno

Drive work vehicles to job sites. Install, maintain, or repair the phone lines, fiber optic cables, and switch systems. Identify defective devices, voltage regulators, transformers, and switches, and various telephony equipment. Inspect and test power lines and auxiliary equipment. String cables lines between poles, towers, and buildings by climbing poles or transmission towers and use truck-mounted buckets to get to equipment. Operate power equipment when installing and repairing poles, towers, and line. Follow safety standards and procedures. Install, maintain, or repair telecommunications equipment. Lay underground cable, including fiber optic lines, directly in trenches. Install aerial cables, including under lakes or across rivers. Operate power equipment when installing and repairing poles, towers, and lines. Set up service for customers