Reduced incident resolution time through performing and leading prompt first-level incident response and service resolution for cloud systems.Developed and managed AMI creation and retention for multiple system types including application specific images to generate swiftness on creation of new instances.Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS… Show more Reduced incident resolution time through performing and leading prompt first-level incident response and service resolution for cloud systems.Developed and managed AMI creation and retention for multiple system types including application specific images to generate swiftness on creation of new instances.Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.Responded promptly to user requests for permission changes, new storage and expansion questions.Spearheaded cost optimization initiatives, resulting in reduction in cloud deployment expenses.Provided technical guidance to teams, facilitating the development and deployment of data sets and tools supporting product use cases.Consistently exceeded expectations annually. Show less

Developed and executed operational practices, policies, and procedures, resulting in improved efficiency and compliance.Built, maintained, and managed servers within an on-prem datacenter and within VMware and Nutanix environment, ensuring seamless operations.Achieved consistent customer satisfaction while interfacing with customers and client requests. Promptly responded and resolved questions and issues.Implemented an inventory tracking systems, reducing equipment loss and… Show more Developed and executed operational practices, policies, and procedures, resulting in improved efficiency and compliance.Built, maintained, and managed servers within an on-prem datacenter and within VMware and Nutanix environment, ensuring seamless operations.Achieved consistent customer satisfaction while interfacing with customers and client requests. Promptly responded and resolved questions and issues.Implemented an inventory tracking systems, reducing equipment loss and streamlining inventory management.Conducted comprehensive training sessions for new employees, ensuring adherences to protocols and service standards.Consistently exceeded expectations annually. Show less

Acquired in-depth knowledge of team processes and operational activities through hands-on experience and mentorship.Built and maintained servers within an on-prem datacenter and VMware environmentProvided technical assistance to support front-line teams with daily operations and special projects.Wrote and revised technical documentation for operational procedures, enhancing clarity and accessibility.Handled administrative tasks and data entry work for staff.Consistently… Show more Acquired in-depth knowledge of team processes and operational activities through hands-on experience and mentorship.Built and maintained servers within an on-prem datacenter and VMware environmentProvided technical assistance to support front-line teams with daily operations and special projects.Wrote and revised technical documentation for operational procedures, enhancing clarity and accessibility.Handled administrative tasks and data entry work for staff.Consistently exceeded expectations annually. Show less