• Developed AWS best practices for Operational Excellence, including the AWS Well Architected Framework, and influenced approximately 1000 consultants to follow them.•. Drive business development as an SME with sales teams, producing a $650mm professional services pipeline. • Developed and executed the go-to-market strategy for Operational Transformation Practice.• Advised CxOs on digital and cloud transformations for multi-cloud and hybrid environments.• Established and managed a team of consultants who delivered digital transformation solutions to clients in finance, healthcare, and gaming industries, which resulted in a 25% increase in transformation velocity.• Developed and implemented strategic plans to increase the practice's revenue and market share.• Advised senior executives on technology trends and best practices for achieving digital transformation goals.• Collaborated with cross-functional teams to identify and prioritize opportunities for digital innovation and improvement.• Led the development and delivery of digital transformation workshops and training programs for clients and internal teams.• Established partnerships with leading technology vendors to provide clients with access to cutting-edge digital tools and solutions.

• Created a repeatable process for delivering the Product Engineering thought process to customers, while establishing the Product Engineering Practice within AWS Professional Services.• Built a framework for assessing customers' operational, leadership, cloud operating model, product management, organizational, and security health, baselining them against their desired outcomes to develop forward-looking strategies, product lifecycles, and operations as code solutions.• Developed a Cloud Operations framework that assesses the rate of digital transformation for customers and focuses on Bi-Modal Operations, operating model, Cloud Centre of Excellence (CCoE), and governance solutions aimed at driving digital and cultural transformation while managing the on-prem environment.• Acted as a trusted advisor to CxOs, guiding the transformation of DevOps, Operational Engineering, and Cloud Operations.• Worked with external consulting partners to train, share resources, and our Cloud Operations framework.

• Supported 25,000 users across 500+ offices and took customer satisfaction and expertise to the next level by developing and implementing the End User Services Operating model.• Drove automation and self-service and implemented an AI Ops solution, resulting in a 25% reduction in desk volume.• Designed and automated an end-to-end process for keeping knowledge articles current, as well as a governance process for tracking and accountability.• Delivering transparency via metrics, governance, automation, and the AI Ops framework to address recurring issues, resulting in a 20% reduction of business impacting incidents.

• Developed and implemented the Hybrid Cloud Operating model for all cloud resources.• Conveyed vision, roadmap, and 1/3/5-year turn-around strategies for achieving cultural and transformational changes to IT in an organization resistant to change.• Steered positive change in IT culture by strengthening relationships between IT and business, and by building trust and transparency with global teams.• Developed and implemented the Cloud Operating Model for the migration to AWS for the Business-Critical Trading Platform.• Created policies and procedures for IT Cloud and On-Prem Infrastructure & Service Management.• Implemented an end-to-end SDLC process that incorporated transparency, business & IT input, and release management best practices.• Defined vision and strategies to influence cultural change, leveraging collaborative partnerships with 3rd-party vendors and teams' enterprise-wide.• Provided change leadership, established metrics and reporting processes, monitored performance, and facilitated successful audits from internal and external groups.

Direct Level 1 & 2 infrastructure and network managed services for major financial organization, overseeing 150 offshore resources in two countries supporting 28 data centers, thousands of business-critical servers and applications, and associated processes. Provide leadership for planning, spending, vendor negotiations and management, SLA development, performance monitoring, reporting, and projects to enhance and maintain infrastructure while maintaining top service levels.

IT Service ManagementDemonstrated strong leadership, command and control, and customer communication skills in high-profile role overseeing troubleshooting and resolution of major / severe global incidents impacting performance of IT infrastructure. Led team of five incident managers, and prioritized incidents and responses for 100+ IT and business stakeholders simultaneously. Organized and managed execution of planned events, and ensured rapid resolution of emergency incidents, minimizing impact and downtime for customers. Tracked and documented metrics, identified trends and root causes, and partnered with engineering and development teams to create and implement remediation plans. Chaired the Infrastructure Change Advisory Board (CAB).