Brian R. Briggs

Brian R. Briggs Email and Phone Number

Vice President, Client Operations @ Carenet Health
Brian R. Briggs's Location
Kansas City Metropolitan Area, United States, United States
Brian R. Briggs's Contact Details

Brian R. Briggs personal email

n/a

Brian R. Briggs phone numbers

About Brian R. Briggs

Results-driven Global Operations, Account/Client Management, and Business Development Professional leveraging 20+ years of BPO and call center management success ♦ Key account SME, driving organic revenue growth and solutions development ♦ Service delivery expert, implementing industry best practices ♦ Skilled technology analyst, introducing leading-edge solutions ♦ Articulate communicator, building rapport and trust at all levels ♦ Quota breaker, consistently leading organizations to achieve/exceed revenue and EBITDA targets ♦ Charismatic leader, adept at building and managing peak-performance domestic and international teams ♦ Top performer who thrives in high-demand, high-stress environments ♦ Enterprise change agent, creating success-oriented culturesCore competencies include - P&L management ♦ Revenue generation ♦ Executive leadership development ♦ EBITDA strategies ♦ Analytics ♦ Solutions design ♦ Credit and collections management ♦ Audit and business continuity planning ♦ Committed to exceeding customer expectations ♦ Workflow management ♦ Passionate about leadership by example ♦ Deep knowledge of customer acquisition, retention, and loyalty programs ♦ Exceptional follow through and attention to detail ♦ Benchmarking and performance metrics ♦ Project management ♦ Employee engagement ♦ Process re-engineering ♦ Strategic pricing ♦ Contract negotiations ♦ Global implementations ♦ Multi-channel customer interaction ♦ Start-up and turnaround operations ♦ Consistent record of achieving unprecedented results ♦ Brand advocate ♦ International experience includes the Philippines, Jamaica, Trinidad, Mexico, Panama, and Puerto Rico

Brian R. Briggs's Current Company Details
Carenet Health

Carenet Health

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Vice President, Client Operations
Brian R. Briggs Work Experience Details
  • Carenet Health
    Vice President, Call Center Operations
    Carenet Health Sep 2020 - Present
    San Antonio, Texas, Us
    A leader in the transformation of healthcare consumer engagement, including closing gaps in care, telehealth & advocacy
    View
  • Tek-Experts
    Director, Global Operations
    Tek-Experts Feb 2018 - Oct 2018
    Reporting to the COO with responsibility for leading a large and ramping operation in 1 domestic US and 3 international delivery centers. The client is the world’s largest provider of software and cloud services.• Accountable for all client engagements and operations world-wide.• Support client engagements in multiple languages.• Offer traditional chat, email, and inbound/outbound engagement support.• Requirements to launch new programs and ramping over 1,500 engineers in the next 12-18 months
  • Pole To Win International
    Vice President, Operations
    Pole To Win International May 2016 - May 2017
    Marina Del Rey, California, Us
    Established in 1994, PTW has over 20 years of experience in providing Quality Assurance, Localization, Translation and Customer Support services. Originally founded in Japan, we’ve expanded throughout the world and our global footprint now consists of over 30 studios spanning 3 continents. With our corporate headquarters in Santa Clara, US and Nagoya, Japan, we have studios in UK, US, Japan, India, Korea, China and Singapore. Reported to the President and COO with responsibility for global operations supporting quality assurance, quality engineering, localization, translation, and customer experience.
    View
  • Arvato
    Senior Director Of Operations
    Arvato Sep 2015 - Apr 2016
    Gütersloh, De
    On average, every consumer in Germany comes into contact with us eight time a day. Arvato is a leading international service provider that lives and breathes digital technology. More than 70,000 employees in over 40 countries are helping our customers succeed in the market. We design and implement customized solutions covering a wide range of business processes along integrated service chains. These solutions include digital marketing, financial services, customer relationship management, supply chain management and IT services. In other words, whenever you download software, shop online, or have your smart phone repaired, there is a good chance that we were active behind the scenes as a service provider. Reported to EVP of North America & CEO of Philippines. Served as strategic country leader of all operations and key client relationships supporting a major technologies leader in two state of the art contact centers providing inbound customer care, tier I, II, & III tech support, customer retention, chat, email, and back-office support. Accountable for all operations and P&L for high-tech client covering gaming product support, hardware integration & support, partner suite of products & services, and online advertising. Successfully completed build out of second production floor more than doubling total seat capacity to 1,115.
    View
  • Ipacesetters
    Director, Client Services
    Ipacesetters May 2015 - Sep 2015
    Tulsa, Us
    A privately held teleservices organization with 1,600 employees engaging in over 5 million interactions per year strategically deployed across the U.S., India, and the Dominican Republic. Reported to Chief Growth Officer serving as client leader for a major media and technology company supporting outbound telesales and customer care support across 3 domestic U.S. and 1 international site. Accountable for all client engagement and operations. P&L responsibility for $16.M annually with strategic focus to regain business lost in prior years.
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  • Accent Marketing
    Executive Vice President - Execution & Delivery
    Accent Marketing Feb 2012 - Dec 2014
    Jeffersonville, In, Us
    An $80MM provider of outsourced CRM and engagement center support services to the telecom, cable, consumer electronics, automotive, insurance, retail, and home appliances verticals. The company operates 7 call centers in the US and the Caribbean.Reported to Chairman. Strategic global oversight of operations, client management, workforce management, quality, and customer insight across 6 domestic and 2 international contact center sites (3,000 seats), providing outsourced inbound/outbound customer care, tech support, telesales, customer retention, chat, e-mail, social media monitoring, and back office support.
    View
  • Accent Marketing
    Senior Vice President - Execution & Delivery
    Accent Marketing Apr 2011 - Feb 2012
    Jeffersonville, In, Us
    Reported to President and COO. Promoted to provide executive oversight for global operations and $80MM client portfolio. Responsible for account relationship, business development, and performance management across 7 domestic and 2 international sites (3,000 seats). Offerings included inbound/outbound customer care, tech support, telesales, customer retention, chat, e-mail, social media monitoring, and back office support.
    View
  • Accent Marketing
    Vice President, Operations
    Accent Marketing Mar 2005 - Apr 2011
    Jeffersonville, In, Us
    Reported to Chief Operating Officer. Responsible for leading and developing global client service strategies and driving execution to deliver a compelling client experience within servicing channels across 9 domestic and 2 international sites (3,000 seats). Offerings included inbound/outbound customer care, tech support, telesales, customer retention, chat, e-mail, social media monitoring, and back office support.
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  • Accent Marketing
    Director, International Operations
    Accent Marketing Sep 2004 - Mar 2005
    Jeffersonville, In, Us
    Reported to Vice President, Operations. Managed global contact center operations across 2 sites and 950 seats (Trinidad, West Indies, and Makati, Philippines), providing inbound customer care and outbound collections to telecom customers.
    View
  • Aegis Limited
    Site Director
    Aegis Limited Feb 2003 - Aug 2004
    Mumbai, Maharashtra, In
    A $347MM subsidiary of the $39B Essar Group, providing global outsourced inbound/outbound telemarketing and customer care services worldwide. Offerings include e-mail responses, real-time chat, and data collection across all major verticals. Aegis has 55,000 employees in 56 locations across 13 countries. Reported to Vice President of Operations. Responsible for all aspects of a 400-FTE inbound/outbound contact center, providing customer care and member card services to clients in the financial services, communications, and broadband sectors, including American Express, Time Warner Cable, and Qwest Communications.
    View
  • Aegis Limited
    Vice President, Client Services
    Aegis Limited Oct 2002 - Feb 2003
    Mumbai, Maharashtra, In
    Reported to Vice President, Client Services. Managed all strategic and tactical aspects of client relationship for a $19MM client, across 2 domestic sites (450 seats). Served as primary point-of-contact between business development and service delivery teams to drive operational excellence and further account penetration.
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  • Teletech
    Director, Client Solutions
    Teletech Feb 2000 - Oct 2002
    Greenwood Village, Colorado, Us
    A $1.2B provider of BPO services, including customer management, direct sales, human capital, and professional services to the automotive, communications, financial services, government, health care, retail, technology, and travel/leisure verticals. Teletech operates 55 facilities in 24 countries worldwide.Reported to Vice President, Client Services. Hired to lead company’s North American client integration efforts. Launched first customer interactions solution and operations in Manila, Philippines. International experience included Canada, the Philippines, and Mexico.
    View
  • Afni
    Director, Recovery Operations & Business Initiatives
    Afni Oct 1997 - Feb 2000
    Bloomington, Il, Us
    View
  • Sprint
    Manager - Credit & Collections
    Sprint Oct 1996 - Oct 1997
    Overland Park, Kansas, Us
    View
  • Sprint
    Manager, Cable Operations
    Sprint Apr 1989 - Oct 1996
    Overland Park, Kansas, Us
    View
  • Western Auto Supply Company
    Systems Analyst - Credit
    Western Auto Supply Company May 1982 - Apr 1989

Brian R. Briggs Skills

Leadership Call Centers Vendor Management Crm Management Customer Experience Process Improvement Operations Management Outsourcing Strategy Training Team Building Customer Satisfaction Customer Retention Performance Management Business Development Sales Team Leadership Telecommunications Bpo Cross Functional Team Leadership Program Management Contact Centers Human Resources Business Process Improvement Change Management Account Management Quality Management Mergers And Acquisitions Start Ups Strategic Planning Workforce Management Analytics Leadership Development New Business Development Executive Management Service Delivery Customer Service Project Management Team Management Strategic Partnerships P&l Management Professional Services Customer Acquisition Coaching Lead Generation Recruiting Enterprise Software Sales Management Sales Operations

Brian R. Briggs Education Details

  • William Jewell College
    William Jewell College
    Economics
  • University Of Central Missouri
    University Of Central Missouri

Frequently Asked Questions about Brian R. Briggs

What company does Brian R. Briggs work for?

Brian R. Briggs works for Carenet Health

What is Brian R. Briggs's role at the current company?

Brian R. Briggs's current role is Vice President, Client Operations.

What is Brian R. Briggs's email address?

Brian R. Briggs's email address is bb****@****ine.com

What is Brian R. Briggs's direct phone number?

Brian R. Briggs's direct phone number is +140896*****

What schools did Brian R. Briggs attend?

Brian R. Briggs attended William Jewell College, University Of Central Missouri.

What are some of Brian R. Briggs's interests?

Brian R. Briggs has interest in Lawn Care, Spending Time With Family, Nascar, Reading, Kansas City Chiefs.

What skills is Brian R. Briggs known for?

Brian R. Briggs has skills like Leadership, Call Centers, Vendor Management, Crm, Management, Customer Experience, Process Improvement, Operations Management, Outsourcing, Strategy, Training, Team Building.

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