Responsible for the implementation/configuration/testing/deployment of desktop hardware/peripherals and software; including building desktop/laptop computers with base image and layer additional applications as requested.Clean and maintain computer hardware according to manufacturer’s specifications.Move computers and peripherals to new locations when requested.Run network cabling and terminateInstall and configure conference roomsResponsible for local and network printer configuration and troubleshooting.Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Instructs users in use of equipment, software, and manuals.Addresses clients concerns regarding computer standards/procedures and suggest ways to make things more efficient.Coordinates activities with help desk, network services, or other information systems groups resolving Desktop related help desk tickets.Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.Provide hardware maintenance such as board replacement, cable switching, communications assistance and hardware installation, upgrade and replacement.Performs basic server task such as restarting servers, checking network and power cables, network connectivity and ping and trace route commands.Maintain Desktop related documentation such as inventories and Return Merchandise Authorization (RMA) tracking.

Provided support for servers, network equipment, desktops, and software for clients across the US, Canada, and Europe.Monitored networked devices via remote monitoring for failures & fixed or escalated accordingly.Active Directory user management, adding users and devices to respective domains.Troubleshooted connectivity issues to data backup devices, and network share locations.Troubleshooted issues within Outlook, connectivity issues, and password resets.Maintained print drivers on clients sites, helped maintain user connectivity to printing devices.

Designed and planned the IT infrastructure of new network at new warehouse facility in Memphis, TNAssisted users in keeping their equipment online, and planned new IT resources to be implemented.Installed and managed Cisco Meraki routers, switches, AP’s and security devices.Planned installs with contractors, and ensured all projects were done in a timely manner.Active directory user management.Worked under heavy cloud-based environments such as G-Suite, Office 365, Bluejeans, and Dropbox.Ensured all employee IT equipment and services are in working order, including Macs, Windows desktops, and laptops, IOS devices, wireless networks, and audiovisual systems at a brand new warehouse.

Lead installs and serviced POS systems for businesses in the southeast region, for various major vendors.Installed, serviced and troubleshooted various issues for Windows and Linux based systems.Installed and configured switches, routers, IP cameras, remote printers, digital menu boards, and access points.Ran data lines, and troubleshooted both copper RJ45 lines as well as basic fiber troubleshooting.Worked with and around wireless networking solutions, printing, file sharing, and VOIP devices.

Supported and Lead teams of Network Technicians to installing Point of Sale based networks and their servers and all peripherals, supervised and tested all cable runs and terminations of RJ45 lines. Configured windows based servers, and ensured all devices on network were able to effectively communicate.

Supported City of Memphis Police, Fire Department, and government officials IT infrastructure, including domain connected laptops, tablets, desktops, printers, and other network attached devices.

-Repaired Windows Mobile based package scanners.-Replaced motherboards, digitizers, Iiquid crystal displays, backup batteries, and WAN boards.-Verified quality repairs and logged repairs into Nexus system.-Imaged scanning devices as necessary.-Environments-Windows 7, Windows Mobile 6 Professional

• Responsible for diagnosing issues with mobile scanning devices using test software, and visual inspection.• Flashed software, replaced and installed cosmetic parts, and documented faults.• Environments – Windows 7, Windows Mobile Professional

• Apple Certified Repair Technician for 13 specific models in 13”, 15”, and 17” variants.• Responsible for diagnosing hardware & software issues, and testing and repairing Apple Computer Systems.• Able to recognize and identify Apple CompTIA repair codes. • Verified quality repairs using Macintosh Resource Inspector (MRI), Visual Systems Test (VST), Repair Verification (RV), and other similar platforms.• Environments – iOS, Windows 7

•Excelled at diagnosing and troubleshooting phones, and FAQ support.•Flashed software updates and patches, and hotfixes.•Backed up client data to cloud servers, computers, and replacement phones: often with dissimilar operating systems.•Environments-Windows 7, Windows Mobile, Android, iOS

• Provided desktop, and mobile device troubleshooting, diagnostic, and FAQ support.• Recommended residential and small business networking solutions.• Responsible for imaging new PC's, creating backup disks, and installing antivirus software.• Replaced and installed hardware on clients PC's, and upgraded software and drivers.• Environments - Windows XP, Windows Vista, Windows 7