Brian Rafferty Email & Phone Number

Tasked with the implementation of a supplier management and governance structure. Working closely with IT and Procurement in all facets of supplier engagement. Specific areas include contractual elements, service delivery, support and overall governance structures. Accountable for transitioning new suppliers into BAU, ongoing Supplier Governance including.

• Responsible for governance of suppliers delivering service, application and support functions to the Provident Financial Group across the whole IT spectrum along with service delivery management across a number of.
• Direct supplier and service management engagement with telecom carriers focused on service improvement and cost reduction leading to savings of over £400k per annum.
• Engagement and ownership from initial scoping, contract build, transition, in life and termination and commercial tracking against contract pricing, service review and reporting.
• Work in collaboration and partnership with Procurement, Service Delivery, Business Functions in management and governance of Suppliers.

Manchester, United Kingdom

• Short-term contract in the IT Supplier Management team. Specifically responsible for reviewing large number of ‘Untiered’ suppliers. Providing recommendations for engagement structure for each ‘Untiered’.
• Establish and maintain the governance and relationship management for Bank ‘Untiered’ suppliers
• Work with overall Supplier Management team to identify any ‘re-tiering’ opportunities
• Advise and support IT programs on supplier engagements.
• Undertake contract reviews and provide input on compatibility with Co-Op requirements.
• Overall supplier governance, strategy and in- life, including service review meetings, business reviews and invoice validation.

Greater New York City Area

• Initially tasked with creating a Vendor Management function from the ground up within the Telecom Management practice, this expanded into the larger Customer Solutions group within VGE Operations.
• Built and delivered a team and best in class processes, including Vendor Management Governance structure and a global team of Vendor Managers.
• Created and implemented a standardized vendor engagement model supporting the initial engagement, solution design and review, contract/SOW build and approval, ongoing service delivery along with commercial review and.
• Provided end to end process for the build, review and approval of vendor engagements SOW/MSA and risk analysis including commercial and contractual input and managment. Launched vendor scorecard program. Created.
• Savings of $5m delivered through thorough engagement reviews, ongoing governance, cost avoidance, invoice review, re-engineering of approval process along with base cost reductions.
• Reviewed and selected outsource partner for End User Wireless Helpdesk and procurement function. Contract negotiations including commercial and service delivery. Ongoing vendor management. This provided significant.

Sydney, Australia. New York, USA

• Tasked with building a global service delivery and support team. Implemented client cost management projects, provided ongoing support for all facets of operational delivery and maintenance of the Quickcomm/Vodafone.
• Provided pricing and statement of work provision for SaaS and Managed Services.
• Acted as SME to the sales team to address available software functionality and demonstrate overall cost saving benefits to prospective clients.Deployments for SaaS and Managed Services clients
• SaaS and Managed Services implementations
• Telecom billing and procurement process re-engineering
• Carrier billing

Sydney, New South Wales, Australia

Independent Telecommunications Consultant and Project Manager. Projects within the banking, insurance and broadcasting sectors. Specific focus on areas of cost containment, voice and networks infrastructure including PBX and Dealing Room Trading Systems.

Sydney, New South Wales, Australia

Responsible for trader voice systems, PABX and networks in the Asia Pacific Region