Facility Management

Open and maintain customer accounts by recording account information.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships of trust through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolutionKeep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Go the extra mile to engage customers.Resolve customer complaints via phone, email, mail or social media.Use telephones to reach out to customers and verify account information.

Liaising with clients, other agency staff and external suppliers of goods and services.Responsible for existing client base and accounts.Generating new business accounts.Researching clients and markets.Work with marketing and sales departments to create promotions.Responsible for overseeing the process for a single product, or group of products for different clients during projects and assisting with branding, advertising, and marketing.Work alongside product development team to incorporate promotions after a product is complete.Send promotions through direct mail, inserts in newspapers, Internet advertisements, showroom displays, product endorsements, or other special events.Attending trade shows and exhibitions.Develop and launch discounts, samples, coupons, and contests.Market promotions to various businesses and determine length and timing of promotions.Use social media sites such as LinkedIn, Twitter, and Facebook to promote discounts and coupons.Plan advertising campaigns and measure ad effectiveness and optimize if needed.Coordinate staff members who create and deliver ads.Create, review, approve and revise copy

Responsible for Recruiting and Screening Healthcare Professionals for employment within The NHS Trusts and the Private Sector for the East of England.Arranging Interviews for Candidates seeking employment within the Healthcare Sector.Co-coordinating Recruitment Open Days and the Registration of Candidates.Ensuring documents are followed up and received for Compliance.Responsible for Candidates availability and the booking of shifts. Posting and updating Job Adverts across multiple Job Boards and on Social Media.Building a strong professional relationship with both candidates and clients.

Business DevelopmentStrategic Marketing Email MarketingLead GenerationTele- Marketing DataData CleansingVirtual Office

Responsible for the day-to-day management of a team of Recruitment Consultants Responsible for Recruiting Nurses, HCA's and Support Workers for the Health Care SectorOverseeing the Recruitment Process for all CandidatesLiaising with existing and new clients with recruitment requirementsCreating job offers for clients overseas and in the UKScreening and Interviewing Candidates for ClientsEnsuring relevant paperwork and documents are received for both clients and candidatesArranging and attending Recruitment Open DaysRunning information sessions at Job Centres and Employment Services

The all in one email marketing solution."Think outside the Box! to reach the Inbox"Professional advice on effective email marketing.Assistance with creating, building and designing email campaigns.Strategic Consulting on how best to utilize your email campaigns.How to gain maximum response and ROI with Live In-depth statistics.Onsite and offsite classroom training plus Free Online demo's and online training.Email Marketing Speaker for Seminars, Conferences and Workshops.

Responsible for lead generation, data cleansing, tele- marketing and booking appointments for large organisations and businesses - B2B.Identified New Business Opportunities.Worked to tight deadlines, meeting targets and recorded information on CRM Database for campaigns.Assisted and delivered Sales training to new members of staff.

• Delivered skills packages for groups and individuals seeking employment.• Offered skills advice and information for all clients seeking employment.• Designed and implemented training and team building programs• Motivating and encouraging clients in their search for employment.

• Worked as part of team organising events, excursions and activities.• Liaised with various organisations and events companies for bookings.• Assisted carers and residents on excursions, activities and events.• Responsible for feature page in monthly magazine.

Mar 2005 – Dec 2005• Responsible for entertainments team ensuring a high level of customer service at all times.• Organised daily activities and night entertainment for holidaymakers.• Presented, participated and choreographed shows.• Responsible for organising and booking, Events, Weddings, Birthdays, Anniversaries, Stag and Hen weekends and ensured catering, security, transport, photographers and all other aspects were in place. • Ensured all resources and equipment was ordered and maintained.• Selling excursions and trips to holiday makers around the resort.