Brian Reager Email & Phone Number

Colorado, United States

Denver, Colorado, United States

Responsible for Production Engine Rebuilder (PER) accounts nationally. Developed strategic partnerships to grow sales volume and increase profitability.Responsible for Engine Parts Specialist distributors nationally including engine parts buying groups. Developed and implemented sales plans for business growth, resulting in increased market share and profitability.Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.Managed a diverse portfolio of accounts including OEMs and built strong relationships with key decision makers and decision makersAct as Voice of Customer to incorporate insights into product development strategies.

Greater Denver Area

Collaborated with cross-functional teams to streamline product development processes, ensuring timely delivery of updates.Provided exceptional customer support, resolving complex technical issues quickly and effectively.Presented compelling sales pitches for potential clients, showcasing the value of our products and services.Organized regular training sessions for customers to maximize their understanding and usage of our products.Championed successful collaboration between internal stakeholders such as sales teams, engineers, and designers throughout the entire product lifecycle process.

Improved customer satisfaction by implementing streamlined service processes and staff training programs.Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.Implemented inventory management systems to reduce costs and increase efficiency in the service department.

Sunnyvale, Ca

Enhanced customer satisfaction by providing timely and accurate service recommendations.Streamlined appointment scheduling for improved efficiency and increased daily appointments.Reduced wait times with efficient coordination of service tasks among technicians.Increased customer retention, establishing rapport and trust with customers through attentive listening and clear communication.

Los Gatos, Ca

Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.Enhanced team productivity through regular coaching, feedback, and performance evaluations.Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Bachelor'S Degree, Business, Management

Activities and Societies: Management Honor Society memberGraduated with a 3.95 GPA, earned Summa Cum Laude honors

Associate Of Science (As), Automotive Diagnostics

Graduated with a 4.0 GPA. Honor Graduate. Earned Presidents award. This school was named Sequoia Institute when I attended, it was bought.