Brian Ream's Location
Greater Seattle Area, United States, United States
Brian Ream's Contact Details
Brian Ream work email
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Brian Ream personal email
n/a
Brian Ream phone numbers
About Brian Ream
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Join us at Amazon - https://www.amazon.jobs
Brian Ream Work Experience Details
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It Services Manager IiAmazon Oct 2022 - PresentSeattle, Wa, UsLead a team of management and engineers who provide onsite Audio Visual and Video Conferencing technical support for Amazon employees at our Seattle headquarters for 5,300 systems. Developed strategy to rebuild post pandemic staffing levels and service operations. -
It Services Manager IiAmazon Mar 2020 - Oct 2022Seattle, Wa, UsLead a team of engineers who provide onsite and remote (telephone, chat) technical support for Amazon employees at our Seattle headquarters.
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It Manager IiAmazon Nov 2016 - Mar 2020Seattle, Wa, UsLead a team of engineers who provide onsite and remote technical support for Amazon Fulfillment employees for Wisconsin and N. Illinois. Oversee Network systems, Linux and Windows Servers as well as Desktop and Thin clients supporting 22 hour operations.
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Infrastructure ManagerCsc Jan 2015 - Aug 2016Global, UsEstablished the Next Generation Delivery Center in Pittsburgh, PA, by running the Simple and the Project Service Request teams in the distributed server tower across 8 accounts. Optimized the work to ensure multi-account delivery to a varied set of SLA’s by performing detailed discovery of the client’s environments and identifying ways to leverage resources to reduce labor costs.• Saved CSC >$1M per year by identifying jobs that could relocate to Low Cost Delivery Centers• Emphasized Continuous Improvement and Six Sigma Lean principals in Daily Stand ups with staff and tracked to conclusion on a Continuous Improvement tracker• Promoted staff retraining towards data center orchestration and configuration management tools • Managed staff of up to 70 System Administrators. Balanced skills sets to maintain correct balance of cost to work being completed and encouraged a Multi-OS Support model. Trained Peer Managers in tools and procedures -
Infrastructure ManagerCsc Jul 2011 - Jan 2015Global, UsPerformed Multi-Team management of 50 staff consisting of On-Site Data Center Operations, Backup Engineers and a team of Supervisors.• Saved client $12K per year by creating a process for sOX servers’ backup auditing• Identified CSC short billing of $25K in Backup Engineering auditing backed up clients• Developed business plan to hire and provide training plans in support of a new 130,000 square foot data center in Eastern Washington• Led Server Health Monitoring remediation project on 14,500 systems. Monitored status was raised from 80% at start of project to 99% actively monitored three months later• Trained Tape Operations Staff to become Jr Admins to perform Install, Change, Move and Surplus activities as well as Backup Schedulers
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Infrastructure ManagerCsc Dec 2009 - Jul 2011Global, UsProvided centralized leadership for all escalations from the account team to appropriate account resources within the Windows, VMWare, Citrix, and Middleware distributed server space. Direct management of 46 System Administrators and Supervisors. Responsible for the delivery of services for an additional 37 Windows System Administrators.• Developed training plans from architecture direction provided by the customer• Developed business plan to hire, provided training plans in support of a new 45,000 square foot data center in Arizona• Provided technical advisement in key recovery situations in Windows Server OS
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Infrastructure ManagerCsc Oct 2007 - Dec 2009Global, UsEnterprise Infrastructure Manager – Windows, VMWare Bellevue, WAMotivated and rewarded employees to maintain a 100% SLA met statistic for restoration activities for the account supporting 6000 Windows Server (2000, 2003, 2008) and VMware environments. • Reviewed Contracts to determine Statement of Work requirements for Windows team and developed operational guidance• Performed Discovery, Knowledge Transfer and Hiring in support of contract expansion• Provided on premise Management presence in client facing operational transformation meetings to identify service concerns during contract kick off
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Senior Windows AdministratorCsc Jan 2005 - Oct 2007Global, UsProvided centralized leadership for all problems and escalations from The Boeing Company customer to appropriate account resources within the Windows tower for site • Helped support over 2000 Windows 2000/2003 servers at 6 different data centers across the United States• Participated in Service Restoration Team activities to quickly diagnose and recover servers• Analyzed and assigned service requests (Workflow Management)
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Senior Windows AdministratorCsc Aug 2004 - Jan 2005Global, UsProvided centralized leadership for all problems and escalations from Aon customer to appropriate account resources within the Windows tower for site. • Coordinated smooth transition to CSC helpdesk model• Ensured MS Patching through Microsoft System Update Service patches and manually• Performed Desktop OS base image Deployment and User Testing
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Windows System AdministratorAon Feb 2000 - Aug 2004London, GbProvided daily System Administration tasks of Windows Servers, Desktops and network attached devices • Established web based presence for 401k and Executive Benefits plan participants using SunGard’s’ OmniWeb application.• Installed Server Hardware, and Windows 2000 OS from media. Created partition tables, and design of system -
Corporate Technical SupportPrimary Networks Nov 1999 - Feb 2000Provide first-line support for modem, ISDN, T1, DSL and various other technical environmentsTroubleshoot Residential and Corporate Customers Connectivity Problems
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Hardlines Team ManagerKmart Corporation Jan 1997 - Sep 1999Chicago, Illinois, Us• Supervised six hardlines department managers and their subordinates ensuring company policies are implemented.• Implemented and monitored work methods to maintain profitable and efficient operations.• Resolved customer concerns about store operations.• Opened and closed the store when functioning as manager on duty
Brian Ream Skills
Servers
Disaster Recovery
Data Center
It Management
System Administration
Windows Server
Troubleshooting
Networking
Management
Technical Support
It Operations
Windows
Computer Hardware
Itil
Vmware
Virtualization
Integration
It Service Management
Business Process Improvement
Leadership
It Strategy
Six Sigma
Data Migration
Strategic Hiring
Sla
Recruiting
Risks And Issues And Opportunities Management
Coaching
Problem Management
Customer Service
Information Technology
Lean Six Sigma
Change Management
Incident Management
Release Management
Windows 2003
Windows 8
Microsoft Office
Sales Management
Marketing Strategy
Direct Sales
Sales Presentations
Heavy Equipment
Capital Budgeting
Department Budgeting
Budget Monitoring
Budget Setting
Sales Operations
Online Marketing
Product Marketing
Market Research
Customer Retention
Forecasting
Crm
Cold Calling
Marketing
Selling
Sales
Budgets
Strategic Partnerships
Vendor Management
Customer Satisfaction
Training
Program Management
B2b
Account Management
Lead Generation
Vendor Relationships
Vendor Contracts
Motivational Speaking
Customer Acquisition
Partner Management
Channel Partners
Strategic Planning
New Business Development
Strategy
Business Development
Contract Negotiation
Budgeting
Brian Ream Education Details
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Eastern Illinois UniversityAdministrative Information Systems
Frequently Asked Questions about Brian Ream
What company does Brian Ream work for?
Brian Ream works for Amazon
What is Brian Ream's role at the current company?
Brian Ream's current role is IT Services Manager at Amazon Web Services (AWS).
What is Brian Ream's email address?
Brian Ream's email address is br****@****zon.com
What is Brian Ream's direct phone number?
Brian Ream's direct phone number is (206) 266*****
What schools did Brian Ream attend?
Brian Ream attended Eastern Illinois University.
What are some of Brian Ream's interests?
Brian Ream has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Human Rights.
What skills is Brian Ream known for?
Brian Ream has skills like Servers, Disaster Recovery, Data Center, It Management, System Administration, Windows Server, Troubleshooting, Networking, Management, Technical Support, It Operations, Windows.
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