Plans, organizes, and directs the development, implementation, and management of Corewell Health Information Technology Services systems while focusing on goal-driven continuous improvement. Accountable for discovery, acquisition, management, retainment, and succession of talent. Ensures alignment of Information Technology Services to the stated strategy, direction, and priorities given by executive leadership to meet current and future technology needs, and to support the business goals and objectives of the health system.

Plans, organizes, and directs the development, implementation, and management of Spectrum Health Information Services systems and services while focusing on goal-driven continuous improvement. Accountable for discovery, acquisition, management, retainment, and succession of talent. Ensures alignment of Information Services to the stated strategy, direction, and priorities given by executive leadership to meet current and future technology needs, and to support the business goals and objectives of the health system.Responsible for the development of goals, development and management of the budget, provision of quality services, and collaboration with other team members to continually improve services and support of the management team. Plays a key role in planning and scoping projects. Accountable for all key performance indicators, customer satisfaction, service and solution delivery to end users.Communicates strategies, tactics, progress, and key measures to customers and organizational leadership. Works in collaboration with other directors to develop policies and procedures that support the department and provision of quality service throughout the organization.

Ensure day-to-day continuity of service delivery at Blodgett Hospital, Fuller Continuing Care campus, Business Service Center, and the 44th St corridor of SHMG, CC, and business sites. Oversee IS Client Technology Services operations and serve as an empathetic partner to clinicians and patients.Act as a catalyst of efficient and transparent change management and process improvement to continually pursue better service delivery and an improved end user experience in the enterprise environment.

Ensure day-to-day continuity of service delivery at Blodgett Hospital, Fuller Continuing Care campus, Business Service Center, and the 44th St corridor of SHMG, CC, and business sites. Oversee IS Client Technology Services operations and serve as an empathetic partner to clinicians and patients.Act as a catalyst of efficient and transparent change management and process improvement to continually pursue better service delivery and an improved end user experience in the enterprise environment.

Serve as an escalation point for complex and sensitive issues in the end user environment, including primary support for executive staff. Provide subject matter expertise on end user devices, workflows, and tier 3 & 4 applications.Serve as site-specific project manager for small projects and as project lead technical resource on medium to large projects. Work collaboratively with vendors and other Information Services teams as-needed to provide comprehensive solutions to our clinician partners.

Provide technology and application support for end users at the Medical Center campus and other downtown sites including, but not limited to, primary support for enterprise executives. Act as lead technical resource to project managers on small to large site projects. Act as an escalation point for other Client Technology staff and provide mentorship as-needed to promote a team culture of support.

Provide desktop computer and nurse call support for end users at the Blodgett campus. Act as technical resource to senior technicians and project managers on small to large site projects.

Design, deploy, and maintain RFID RTLS networks in hospitals across the U.S. Act as primary technical point of contact for assigned regional hospitals.Serve as Senior member of engineering team through orientation training, best practice documentation, and mentoring of fellow engineers and contractors. Lead research and development projects in conjunction with COO vision for business development.

Apply what I learned in my MCSA course by assisting the Network Administrator in all facets of computer and network technology support.

Organize and handle all inventory used in flooring sales and installation. Perform and document shipping and receiving. Stage inventory and materials in support of installation operations in an effort to minimize waste and support productivity of installation staff.