Director, End User Support Services
Grand Rapids, Mi, Us
Plans, organizes, and directs the development, implementation, and management of Spectrum Health Information Services systems and services while focusing on goal-driven continuous improvement. Accountable for discovery, acquisition, management, retainment, and succession of talent. Ensures alignment of Information Services to the stated strategy, direction, and priorities given by executive leadership to meet current and future technology needs, and to support the business goals and objectives of the health system.Responsible for the development of goals, development and management of the budget, provision of quality services, and collaboration with other team members to continually improve services and support of the management team. Plays a key role in planning and scoping projects. Accountable for all key performance indicators, customer satisfaction, service and solution delivery to end users.Communicates strategies, tactics, progress, and key measures to customers and organizational leadership. Works in collaboration with other directors to develop policies and procedures that support the department and provision of quality service throughout the organization.
