• Active in addiction and homeless outreach• Case Management-Homeless Community in Walton, Okaloosa and Bay Countyo Financial Literacyo Medical Health Improvemento Job Placemento Food Service and Distributiono Re-Entry into a Self-Sustainable Lifestyle and job placement Opened: Panama City Rescue Mission•Championed needed operational function of a building to create facility to provide service to the community•Assist in establishing stable housing, accepting 1st homeless individual resident to engage in life development. •Oversee all of the daily operations of the men’s shelter•Maintain appropriate oversight for the sake of shelter clients, and mitigate impacts on neighboring residents, businesses, etc.  •Manage client services, including intake and discharge procedures. •Engaging in their needs on education, financial independents and also employment. Continue to improve skills in crisis prevention and handling substance abuse. •Work on a way to ensure collaboration with other partners of the shelter.

• Streamlining, reorganizing operations, processes, systems technology to increase efficiency and productivity• Implementing practices to comply with outside regulatory agencies • Standardize vendor requirements• Contract development , negotiation, RFP, RFI and execution experience• Develop vendor scorecards with focus on quality and meeting service level agreements• Leading teams through rapid growth, retrenchment, and mergers/integrations.• Collaborating with all departments to create best practices• Building teamwork to achieve aggressive goals in high-pressure environments• Perform onsite audits for vendors as well as internal audits with firms such as Deloitte• Partnered with vendors to identify and close all operation risk• Ensure that team adheres to the established procedures and guidelines as well as develop/create procedures• Managed BPO/Appraisal volume of 80k-150k orders a month• Reduce processing time, increase quality, and improve customer service / fulfillment.• Develop modeling (reporting) for mediation of operational and reputational risk• Lead department focus on areas open to risk and prioritize remediation efforts• Manage and conduct all reviews with Third Party Oversight regarding supplier governance• Created, updated and maintain library of corporate policies and procedures• Execute and develop clear objectives and practical action plans fostering innovation• Collaborated with senior management to evaluate, track appraiser complaints with executive office• Successfully drove the merger/integration of Washington Mutual valuations process into Chase • Led team in competitive strategies for creating product pricing and launching system enhancements• Partner with Asset Based Lending/Equipment Finance on vendor requirements• Pricing resolution with automated quarterly reporting implementation for average and suppressed availabilityRecognized as a top performer for consistently exceeding established goals

• Manage REO appraisal review team• Streamlining/reorganizing operations• Using technology to build/implement a scalable work flow system for increased fulfillment and deliverables.• Reduced turn around time from 10 to 7 days• Lowered cost, for example reduced report fees from $292 to $251• Increased productivity with close relationships with Executive Management • Implemented methods to gain quicker values for loss severity and portfolio tracking• Conceptualized and built relationships with key appraisers based on geographical location for increased productivity• Championed the introduction of quality, cost reduction and continuous improvements of best practice• Led team with strong focus on customer satisfaction• Review appraisals for Foreclosure, Loss Mitigation and REO properties• Leveraged outsourced relations to create and launch standardized pricing• Provided strategic direction on department strategy and development• Analyze values based on appraisal and internal data to provide analysis of true market valueRecognized as a top performer for consistently exceeding established goals

• Reduced turn around time from 7 to 5 days• Lowered cost, for example reduced report fees from $275 to $250 on Field Review Products• Increase quality and turn times by building key relationships with local appraisers• Recognized as a top performer for consistently exceeding established goals