Brian Reid-Moran Email & Phone Number

Toronto, Ontario, Canada

• Increasing sales revenue through successfully negotiating and closing on multiple real estate transactions by handling various commercial and residential leases and renewals since becoming licensed.• Ensuring high-level knowledge and data surrounding real estate trading through continuously following real estate market trends surrounding rental and housing pricing, public policies, and community design.

Toronto, Ontario, Canada

• Improved operational efficiency by training and supervising around 10 property managers and renovation project coordinators, as well as up to three administrative staff members, in the areas of property management, employee hiring and onboarding, performance reviews, and portfolio building, management, and re-structuring.• Exceeded monthly management cash flow for the first time in company history in 2022 through collaborating with the team to successfully onboard new clients and different building types, such as larger apartment-style buildings, into the current client base portfolio, as well as providing management training to the operations team, to improve organizational business development.• Maintained steady cash flow and good tenant relationships while navigating the COVID-19 pandemic by encouraging open communication and empathy towards tenants especially experiencing hardships and financial constraints while overseeing the CECRA program to assist commercial tenants receiving government support in meeting their payments.

Toronto, Ontario, Canada

• Improved business operations management and client satisfaction while increasing revenue for the organization through developing and implementing a new incentive program for operational staff to make additional compensation by completing renovation projects, resulting in higher motivation levels in staff members to pursue and complete renovations through the internal division (rather than through outside trade partners) and grow the renovation division.• Utilized project management skillset to successfully complete renovation projects ranging from $30K to $200K in scale including overseeing the project management lifecycle from start to finish for a $150K+ suite turnover into a duplex, resulting in clientele achieving higher rent collection from tenants and a larger return on their investment (ROI).• Managed various complex management files within the real estate portfolio including multi-residential properties with court mandated management as part of separation proceedings as well as those purchased as future development sites.

Toronto, Ontario, Canada

• Managed a portfolio of 100 investment properties (totalling approximately 200 – 250 units) on behalf of property owners around the world by overseeing the facilitation of ongoing property maintenance and repairs to ensure properties were being run smoothly and property owners and tenants were being kept happy.• Helped to establish a higher customer service standard while improving client and staff retention levels through taking over a more challenging client portfolio and bringing it up to a more manageable place through improving issues and leading the development of more administrative support roles within the organization to help support the team.

Toronto, Ontario, Canada

• Acted as ‘Primary Operator’ when supervisor had to step away from the business for a period of time to ensure uninterrupted continuation of the business, management of files, and maintain a high level of client satisfaction.• Helped to manage over 80 tenant-occupied homes and 10 owner-occupied condominium corporations by acting as a tenant/owner intermediary, leasing agent, rent and arrears collector (including initiating and attending Ontario Landlord and Tenant Board hearings), and supervisor of contracted trades/service providers.• Oversaw numerous specialized projects, including renovations to heritage properties through working together with bidding contractors, city officials, and the Building and Heritage departments to outline project details, review quotations, and provide recommendations to the property owner.• Improved business operations through eliminating the dependency on an antiquated data management system by researching and installing a new software (Spectra) to successfully manage properties and data and overseeing the transference of company records and data to the new system.• Conducted various financial, project management, and administrative tasks including facilitating maintenance projects, hiring and vetting specialized contractors, attending Board of Directors meetings, providing property management and budgeting (including supplying financial and P&L statements) recommendations, promoting and presenting services in client meetings to secure new contracts, and overseeing all business bookkeeping and payment responsibilities.

Bachelor Of Arts - Ba, Honours English & Political Science

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