Brian Repp Email & Phone Number

St Louis, Missouri, United States

Promoted to manage all aspects of professional services, support, customer success, and implementation for developers of a web-based Enterprise Content Management (ECM) system available in the cloud or on-premise.• Provide direction and leadership to a team of eight delivery professionals supporting the delivery side of the Q-Action® Content Services Platform (CSP) and business process software to help small to large-scale public and private sector customers empower employees, keep data secure, and enable unparalleled productivity; report directly to COO.• Ensure successful execution of custom development, customer support, project management, deliverable management, legacy application maintenance, implementation and systems, customer success, and pre-sales estimation and proposal.• Conduct weekly one-on-one meetings providing coaching and direction and mapping each team member’s performance to quarterly and long-term goals; demonstrate active listening to the team and seek opportunities to stimulate career growth by empowering people to make decisions and manage their work.• Consistently explore ideas for continuous improvement by adopting new technologies and processes; implemented a new process to manage customer task orders from contract to close out. • Led implementation of a new process and transitioned the support team to use HubSpot Service Hub for customer support tickets, knowledge base, and customer surveys.• Created a scorecard for the Delivery team containing key metrics across the functional areas, which is updated weekly, providing tremendous insight into resource allocation and the team’s overall productivity.• Led the set up and transition of the Delivery team from a legacy system to Jira Software and Confluence to manage both internal and customer projects and tasks.

St Louis, Missouri, United States

Led the software development team to develop the Q-Action COTS product along with custom applications for customers.• As a leader reporting to the CEO, prioritized needs and managed the resources, processes, and technology needed to deliver software and product solutions to customers on time and within budget. • Built strong relationships with business and technical customer stakeholders and acted as a trusted advisor in providing the best solution based on business requirements and mission needs.• Led the 8-member Software Development team by prioritizing work in alignment with projects and the product roadmap and assisting them with technical problems; managed release schedules and ensured successful delivery for all customers.• Successfully navigated through the COVID-19 pandemic by adapting to a remote work environment.• Worked cross-functionally with Sales and Customer Success teams to seize all leads, provide accurate estimates, stay aligned on customer requirements and pain point, generate opportunities, and provide exceptional customer support.• Scheduled, planned, and deployed customer updates and opportunities on premise in the server environment.

St Louis, Missouri, United States

Contributed to every phase of the software development life cycle for custom document management and workflow applications.• Participated on and regularly led teams in application development, implementation, and support for large corporation and government agency clients; interfaced directly with clients to analyze needs and understand requirements• Designed, developed, and implemented: new modules for the USDA Enterprise-wide Correspondence Management application numerous enhancements to DITCO’s electronic contract file application enhancement to HIPAA electronic claims processing to implement National Provider Identifier (NPI) requirements Debt Collection Correspondence module used by MMSO to process debt collection cases relating to Medical, Dental and Pharmacy claims; Appeals Correspondence workflow module used by MMSO to processes appeals relating to Medical, Dental and Pharmacy claims and denied Pre-Authorizations new module to process Oral Health Initiative (OHI) dental claims Case Management Module used for Medical Pre-Authorizations, Line of Duty Eligibility Checking, and Patient Tracking.

St Louis, Missouri, United States

Recruited as one of first five employees in the company to develop software for document management and workflow solutions.• Served as Lead Developer on several projects to meet the needs of a roster of U.S. Government agencies and business clients.• Developed a document management and workflow application for processing mortgage loan transactions for the USDA Guaranteed Loan department; designed, developed, tested, and implemented program modules for USDA enterprise-wide Correspondence Management application.• Designed, coded, tested, and implemented several major application enhancements for the CPSII Delphi/Oracle application at Military Medical Support Office (MMSO); functioned as a developer on a project to implement the necessary enhancements to MMSO claims processing application to support the receipt and processing of HIPAA electronic healthcare transactions.• Served as Lead Developer for the Implementation of new applications for Maritz; developed and implemented web-based FileNet document query and retrieval applications; developed and implemented distributed file import programs that receive electronic feeds from a document conversion service bureau and import documents and indexes into a FileNet imaging system.• Performed as a Developer on the Electronic Storage and Retrieval imaging system for Shelter Life Insurance Company.

St Louis, Missouri, United States

Hired into the document management division to develop custom applications for customers during a high growth period for a global technology service provider that accelerates transformational outcomes for large public and private organizations.• Assisted in development of Web-browser based, custom applications using ASP.net including query and retrieval screens for FileNet document management solutions. • Helped code and test a customized document scanning and indexing application for the WWT conversion services laboratory.

Owensboro, Kentucky Area

Landed an internship during senior year of college and hired into full-time role upon graduation for a business specializing in the design, fabrication, and maintenance of precision tools, dies, and molds used in manufacturing processes.• Developed several quality assurance marketing and production systems for manufacturing operations using Visual Basic, FoxPro, SQL Server, Crystal Reports, ODBC, and ActiveX.