Brian Resha Email & Phone Number

Lake Forest, California

San Clemente, California

Dana Point Ca

Poipu Bay, Kauai

Outside Service Assistant

Call experience dealing with out-bound and in bound calls, in a effort to collect on past due accts regarding defaulted school loans. Skills set necessary are team players with strong communications and problem solving with a highly persuasive personality and a confidence that can be portrayed over the phone. Determination and a highly developed work etic a must.

Reservations Agent for Arrabelle, The Lodge at Vail and Austria Haus Call Center experience including detailed customer service in handling very high profile personalities. Job demands a ready ability to problem solve and "put out fires" as well as strong interpersonal and speaking skills. Completed "Legends of Hospitality" training.

Worked in the global headquarters for TaylorMade, which also served as the national headquarters for Adidas. Customer Service duties including working directly with customers concerning problems or questions regarding equipment and soft goods. Administrated national account management, dealing with custom club orders in additional to yearly purchase programs. Experience in almost all aspects of the company from shipping to warranty repairs/replacements. Worked directly under the management of

Mostly in-bound calls (some out-bound). Calls were from customers and national accounts. I would organize stock orders as well as custom orders.

Developed extensive experience in teaching, organizing tournaments and customer service. Worked under two head professionals; Chuck Courtney, 3 time PGA tour winner and nationally know short game guru; and Jason Edmiston, Multiple TPC course head professional well known for his standards of excellence. Assisted in the organization of over 30 tournaments including the National Junior Amateur. Rancho Santa Fe is a nationally known course located in the exclusive Covenant; required strong interpersonal relationship skills as well as intense individualized customer service.

A.A.B, Golf Complex Operations And Management

Certifications: Club Repair, Advanced Teaching, Tournament Operations and Management Related Course Work: Golf Fundamentals, Short Game.

Education record