Brian Riegel Email & Phone Number

Fairfax, Virginia, United States

United States

• Reviewed internal server alerts, diagnosed and implemented solutions• Assisted and troubleshooted end-user issues, e.g., OS, applications• Experience with troubleshooting hybrid 365 implementations• Experience with assessing and troubleshooting network related issues• Experience with authoring and implementing scripts• Experience with assessing and troubleshooting 365 mail flow issues• Experience with troubleshooting OneDrive and SharePoint issues

Reston, Va

System administration supporting business production environment for the day-to-day operationsVMWare and virtual machine administration with VMware vSphereAssisted with troubleshooting customer’s problems with Exchange, Mimecast and Windows/Linux OS, were applicableAssisted with the administration and troubleshooting of Cisco Call Manager and Cisco UnityStacked and racked servers for customersConfigured computers for employees, and assisted with troubleshooting issues that would occurSetup new employee accounts via 365 hybrid environment and instructed them of business processes, policies, and software guidelinesReview and audit security logs in the helpdesk ticketing systemProgrammed scripts in Bash, Powershell and Python

Washington D.C.

• System administration supporting business production environment for the day-to-day operations• VMWare and virtual machine administration• Configured networks and VLANs• Setup and configured servers for virtual environment • Knowledge with Google apps and AWS interaction• Drupal and WordPress support and administration• Setup new and re-imaged computers, and deployed them• Setup new employees and walked them through business processes, policies, and software guidelines• Reviewed and audited security logs in the helpdesk ticketing system• Managed off-site backups

Assisted manager staff with technical problemsTrained new servers; performed both expediting and catering dutiesPerformed typical wait staff maintenance duties