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Brian Riley is listed as Owner at BLR ComputerWorkz at BLR ComputerWorkz, based in Stone Mountain, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Brian Riley.
Brian Riley previously worked as Owner at Blr Computerworkz and Help Desk Support at Sage. Brian Riley holds 2012 B.S, Computer Information Systems from Strayer University.
Highly ethical, motivated and performance driven data analyst and IT specialist with extensive strategic planning and technical skills. Over 10 years’ experience with database development and optimization. Skilled at identifying user requirements, and ensuring accurate systems modifications, efficient capacity planning, extracting data, and outstandingly meets user needs and requirements. Versatile and a proven fast paced learner with reliability in providing technical direction to personnel and higher-level IT specialists and lead analyst. • Proven ability to manage multiple projects with competing priorities and concurrent deadlines.• Monitored the status and security of data systems, established direct access files and other configurations. • Successfully built and configured software, installed and updated software packages, created and maintained computer networks. • Comprehensive knowledge of IT guidelines and requirements.• Devised plans and proposed new processes according to experience and extensive research from highly qualified professionals, texts and various resources to ensure software safety in all operational procedures. • Provided consistent support in system backup, recovery, and project management. • Decisive leader focused on maximizing the development of the company’s operational performance. • Computer proficient including MS Word, MS Access, MS Excel, MS PowerPoint, Peachtree, SAS, SQL, JAVA, Python, Perl, R, and Visual Basic.
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Installed and maintained Peachtree Accounting Software.Provide software updates and upgrades.Minimized hold time by promptly answering inbound calls.
Assists Customers with the installation of Peachtree Software on networks/servers, and standalone environments.Install necessary service release updates, tax service updates and tax forms.Walk clients through procedural steps to perform various functions within Peachtree.Troubleshoot various environmental issues that cause inoperability of PeachtreeProvide.
* Assisted members with questions regarding their membership. * Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. * Built rapport with customers through effective and precise communication. * Retained clients through effective and persuasive speaking. * Created and maintained financial statements using.
* Communicated with customers daily * Communicated information clearly and accurately * Committed to the assistance and support of others while maintaining a cheerful and helpful attitude * Built rapport with customers through effective and precise communication * Build rapport and trust quickly with clients and colleagues * Assisted customers with.
Researched accounts, answered questions, and worked with new customers * Trained both new and existing personnel in company customer service protocol * Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities * Researched new and followed up on existing disputes and problems *.
Performed analog and digital testing on POTS and T1 telephone lines* Maintained a 90% call answered average on a quarterly basis * Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities* Provided excellent customer service with a can do attitude * Successfully pacified hostile.
* Analyzed and improved departmental operations resulting in increased productivity. * Adapted quickly and easily to new procedures set forth to continue productivity. * Worked within and exceeded Quality Assurance specifications. * Trained new employees on departmental procedures which enhanced team effort.
Analyzed and improved departmental operations resulting in increased productivity.* Adapted quickly and easily to new procedures set forth to continue productivity.* Worked within and exceeded Quality Assurance specifications.* Trained new employees on departmental procedures which enhanced team effort.
Activities and Societies: Alpha Sigma Lambda
Activities and Societies: The National Society of Collegiate Scholars, Alpha Sigma Lambda
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Brian Riley works for BLR ComputerWorkz.
Brian Riley is listed as Owner at BLR ComputerWorkz at BLR ComputerWorkz.
Brian Riley is based in Stone Mountain, Georgia, United States while working with BLR ComputerWorkz.
Brian Riley has worked for Blr Computerworkz, Sage, Sage Software/Experis, Vp Marketing, Llc, and 2004 - 2004.
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Brian Riley holds 2012 B.S, Computer Information Systems from Strayer University.
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