Brian Riley Email & Phone Number

Stilwell, Ks, Us

Overland Park, Kansas, United States

Managed Products and initiatives from inception to implementation based on T-Mobiles goals and objectives. Provide regular updates to appropriate stakeholders and apply feedback as needed. Build and support KPI dashboards that monitor program objectives and help identify potential process improvements.• Built and successfully implemented a Vendor Scorecard that provides construction vendors clear insights into their performance. • Assisted with development of processes, KPI's and successful implementation of Talon as a solution for site surveys and close out packages.

Overland Park, Kansas, United States

Facilitate the assessment and approvals for newly created Item Masters and changes to existing Item Masters. Built and supported KPI dashboards that stabilized demand, identified inventory constraints, and decreased order submission duration. Created informative and actionable reporting that highlights order trends and opportunities for Construction Managers, Market Managers, and Site Development.• Created an Order Fulfillment Tool that aided the Configuration Engeneer team and Construction Managers in the burn down of end-of-life equipment and reduced order submission duration.• Developed all processes, functions and KPI's for the newly created Product Lifecycle Management team.

Overland Park, Ks

Manage vendors and their assets to ensure they are accurately represented for small cell deployment. Provided recommendations to Field Service teams for which vendors provided the best solution to meet their needs. Perform data analysis to determine ranking of potential candidates within a search ring.• Created and maintained a database that houses over 800k assets available for small cell deployment.• Developed automated reporting to perform in depth data analysis to rank candidates.

Overland Park, Kansas, United States

Prepared business cases for Sprint, ATT and Verizon including drafting a scoping document, determining market readiness, understanding the Bill of Materials and obtaining approval. Worked with customers on solution requirements, proposal negotiations, and acceptance. • Awarded a multi-year Verizon DAS Managed Service contract worth $400k per year.• Awarded a $100k project to perform card shuffles on 200 sites for Sprint

Overland Park, Kansas, United States

Responsible for the full lifecycle of project implementation including planning, execution, cost control and closure within the Field Service Organization. Managed all aspects of the project including scope deliverables, resource assignment, and project scheduling. Hosted project kickoff and status calls with impacted teams as needed to ensure project was being delivered as efficiently as possible.• Developed a catalog of services for the Field Service Organization to reduce the quote turnaround time, improve the scope accuracy and gain level of effort consistency.• Awarded an $8 million project to perform a warranty upgrade on 18,000 sites for Verizon. • Awarded a Carrier Aggregation project from Verizon at a price of $400 per site.

Atlanta, Georgia, United States

Managed and assigned work to 56 field technicians. Point of contact to communicate work activities to the field technicians for appropriate resolution. Analyzed work load for each field technician and adjusted assignments to meet service level agreements. • Trained all new hires on the ways of working at the National Coordination and Dispatch Center.• Assisted in the implementation of Work Force Manager and created/documented processes for the dispatch of field technicians.

Kansas City, Missouri Area

Supported digital telephone customers, improved service delivery and resolved customer complaints. Facilitating weekly team meetings and provided refresher training course to reduce errors. Partnered with key internal/external teams to conduct root-cause analysis for SLA quality control.• Customer service Subject Matter Expert for 18 customer service representatives.• Exceeded customer contractual service level agreement of 96% for all cable partners by 3%.

Fort Scott, Kansas

Performed welding, operated CNC machinery, and assembled laboratory products. Operated a metal shear, punch press and brake machine; performed welding duties with a spot, mig and tig welder; and painting of parts using powder coat painting.• Ability to read and understand blueprints to ensure parts were within specs.• Assisted in implementing lean manufacturing into the work place. • Maintained inventory levels to meet production demand

Bachelor Of Business Administration - Bba, Marketing

General Studies