Brian Rinz Email & Phone Number

Cleveland, OH, US

Cleveland/Akron, Ohio Area

• Responsible for over 464 libraries across 17 consortia and 29 standalones in DACH territory (Germany, Austria, and Switzerland) and an additional 47 schools in continental Europe.
• Coordinate with team members within the Business Unit to support new product developments and existing product enhancements.
• Meet weekly with applicable Account Managers and Content Specialists to review accounts in each territory and discuss follow-up items and strategy for the week.
• Support remote employees and resellers with additional conference and meeting preparation, training, and general headquarter support.
• Work with territory team(Public libraries and schools in Germany, Austria, Switzerland especially, but also all continental Europe) to address customer problems, identify root causes and find solutions.
• Assist partners with questions and follow-up on product-related issues and requests to support OverDrive’s desire to build strong personal relationships with each partner.

Cambridge, Massachusetts

• Department of Slavic Languages and Literatures
• Documented and reconcile all department purchases, create transaction listing reports on Oracle Business Intelligence.
• Responsible for marketing departmental events to the university community.
• Created print and electronic promotional materials for events using Adobe PhotoShop and InDesign. Initiated department’suse of social media platforms (Facebook and Instagram) to publicize speakers and other events.
• Updated website and social media content on a daily basis.
• Planned and executed departmental events including receptions, lectures, recruitment events, and campus fairs.

Greater Boston Area

• Created daily lesson plans and taught English language skills to international students of various levels.
• Prepared course materials such as syllabi, homework assignments, and handouts.
• Evaluated and graded students’ class work, assignments, and papers.
• Initiated, facilitated, and moderated classroom discussions.
• Maintained student attendance records, grades, and other required records.
• Planned, evaluated, and revised curricula, course content, course materials, and methods of instruction.

Boston, Massachusetts, United States

- Lead groups of up to 150 people on historical tours of Fenway Park, providing information about baseball and Red Sox history, the city of Boston, and any other relevant facts.- Provide more personalized pre-game premium tours to smaller groups (2 to 10 people) on game days, customizing information to each group's individual interests.- Assured safety for.

Cleveland, Ohio, United States

- Greeted fans to Progressive Field, scanning their tickets and directing them to their seats.- Provided directions to various food options, Kids' play area, medical services, and any other locations according to fan needs.- Settled any disputes between fans.- Provided additional customer service as needed.