Brian Rinz Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

• Responsible for over 464 libraries across 17 consortia and 29 standalones in DACH territory (Germany, Austria, and Switzerland) and an additional 47 schools in continental Europe.• Coordinate with team members within the Business Unit to support new product developments and existing product enhancements. •Meet weekly with applicable Account Managers and Content Specialists to review accounts in each territory and discuss follow-up items and strategy for the week.•Support remote employees and resellers with additional conference and meeting preparation, training, and general headquarter support. •Work with territory team(Public libraries and schools in Germany, Austria, Switzerland especially, but also all continental Europe) to address customer problems, identify root causes and find solutions. •Assist partners with questions and follow-up on product-related issues and requests to support OverDrive’s desire to build strong personal relationships with each partner.•Execute onboarding tasks in conjunction with the territory team, which may include hosting an implementation call, coordinating website development and authentication integration, marketing and promotional efforts, and scheduling staff training sessions. •Provide partners marketing and outreach resources / tactics to help partners increase product awareness/usage (esp. our applications Libby & Sora). •Audit partners’ websites and their OverDrive service to ensure they are leveraging curation tools and service features to maximize the end user experience. •Work effectively and efficiently with territory team members to initiate new ways to engage with accounts and help them increase product awareness and digital circulation. •Completes assigned improvements to products, business processes, etc.•Assist in training of new Product Support Specialists•Communicate with partner libraries and schools in German.

Cambridge, Massachusetts

Department of Slavic Languages and Literatures• Documented and reconcile all department purchases, create transaction listing reports on Oracle Business Intelligence.• Responsible for marketing departmental events to the university community.• Created print and electronic promotional materials for events using Adobe PhotoShop and InDesign. Initiated department’suse of social media platforms (Facebook and Instagram) to publicize speakers and other events.• Updated website and social media content on a daily basis.• Planned and executed departmental events including receptions, lectures, recruitment events, and campus fairs.• Coordinated with other academic departments on hosting and cross-promotion of joint programs.• Arranged guest accommodations and flight arrangements for visiting speakers.• Provided technology support and manuscript formatting assistance to faculty.• Facilitated communication with various groups (students, faculty, alumni, related departments, general public) bymaintaining email distribution lists. Responded to requests from faculty and students.• Answered phone calls and direct calls to appropriate parties or took messages.• Prepared faculty reimbursements on Concur, allocating charges to appropriate departmental funds.• Served as liaison between Department and Harvard IT, Facilities, and various other university groups.• Performed general office duties, such as ordering supplies, maintaining records management database systems, andbookkeeping work.• Maintained confidentiality of student and faculty personal, private, and sensitive information.• Use spoken and written Russian as needed.

Greater Boston Area

• Created daily lesson plans and taught English language skills to international students of various levels.• Prepared course materials such as syllabi, homework assignments, and handouts.• Evaluated and graded students’ class work, assignments, and papers.• Initiated, facilitated, and moderated classroom discussions.• Maintained student attendance records, grades, and other required records.• Planned, evaluated, and revised curricula, course content, course materials, and methods of instruction.• Selected and obtained materials and supplies such as textbooks and supplementary material.• Kept abreast of developments in ESL field by reading current literature, talking with colleagues, and participating inprofessional development activities.• Advised students on academic and university application issues.

Boston, Massachusetts, United States

- Lead groups of up to 150 people on historical tours of Fenway Park, providing information about baseball and Red Sox history, the city of Boston, and any other relevant facts.- Provide more personalized pre-game premium tours to smaller groups (2 to 10 people) on game days, customizing information to each group's individual interests.- Assured safety for all tour guests in the ballpark.- Provided any other customer service responsibilities as necessitated.

Cleveland, Ohio, United States

- Greeted fans to Progressive Field, scanning their tickets and directing them to their seats.- Provided directions to various food options, Kids' play area, medical services, and any other locations according to fan needs.- Settled any disputes between fans.- Provided additional customer service as needed.