•Fostered a strong team environment and supported staff members throughout their shifts. Trained, coached, and supported staff in each area.•Ensured a safe, efficient, and welcoming environment for staff. Setting goals, communicating with team members. •Built strong relationships with customers through positive attitude and attentive response. Ensured quality service and accuracy for customers. •Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. •Managed inventory and the reception of incoming shipments. Ensured that the store was well stocked, and stations were stocked. Contacted other stores to request product if needed. •Managed the safe, and calculated sales reports to share sales information to other managers. Was responsible for the accounting and preparation of cashier floats (counting, record keeping, and balancing of debit, credit and cash transactions). • Supervised team members to ensure procedures are maintained as well as general shift management. • Served customers in a fast paced environment with an emphasis on the guest experience. • Attended to administrative duties (documentation, time audits, and statutory holiday record keeping).

•Managed the inventory of 50 technicians work-vans, organized their vans, assisted in locating parts and solving various issues that technicians brought forward. Counted each technician’s van, at least twice each fiscal year. I entered the inventory count into Excel and completed related paperwork to balance their inventories and locate missing parts. •Used the QuipWare software to manage inventory of all vans in accordance with their needs and Crown standard. During my time in this position, I have increased the accuracy of the van inventories by roughly 20%. I worked closely with technicians to identify ways to help them improve accuracy. •My organizational skills were exhibited to keep tight timelines, and complete paperwork, data entry, parts returns, warranties, van inventories, researching parts history and. My experience using Microsoft Excel and the Microsoft suite were used and developed daily. •Communicating and collaborating with various departments and staff within the branch as well as outside vendors, communicating with technicians, through various formats. •Lead the team during warehouse inventory and several large parts returns from the warehouse.

• Strived to create a community atmosphere in residence.• Assisted with the facilitation of the Residence Curriculum in order to meet the needs of the entire residence population. • Served as a resource to Area Dons for curriculum related matters. Maintained open communication and managed administrative duties.• Actively participated in fostering a culture of inclusivity, accessibility, reconciliation, and decolonization. Acted as a role model of respect for self, others and the community.• Served as a role model to junior staff members, provided mentorship and coaching to them. • Met with other staff members weekly to brainstorm different ways we can support staff and students as well as critically analyzing the residence curriculum and activities to improve the curriculum facilitation throughout the year and in future years to better support staff and students needs. •Participated in an on call rotation providing support to students and dealing with situations found on rounds. Completed various forms of documentation and met with students in conduct meetings. •Completed ongoing professional development throughout the year.

•Assisted staff in reviewing development applications and the preparation of reports on city land use matters. Provided customer service for general planning inquiries. Responded to telephone and counter inquiries on planning matters.•Researching and updating information and data. Processed and prepared various agendas, minutes, and public notices. •Provided general administrative support to planning and building staff. Processed applications and building deposits, managed both digital and physical files for both the Planning and Building departments. •Played a significant role in re-organizing and maintaining hundreds of files. Scanned site plans and filed them digitally and physically.•Assisted Planning staff with day-to-day development applications. Reviewed development applications, site plan approvals, minor variance and consent applications providing feedback to applicants. Attended Pre-Consultation meetings and Committee of Adjustment meetings.

•Worked at various housing sites managed by the City of Brantford, developing a rapport with hundreds of residents. Working alongside other housing staff and Property Managers to provide maintenance service. •Actively learned through experiences and developed proficiency in various maintenance skills. •The role was an opportunity to use organizational skills to manage and prioritize work orders, along with scheduling and collaborating to meet deadlines.• Completed repairs, plumbing, electrical, and preventative maintenance on residential units.• Responded to emergency maintenance calls such as, floods and locked out residents. While remaining calm and responding with the appropriate actions. •Maintained accountability for unit keys, master keys, access cards, and confidential information. •Completed routine maintenance checks, notifying management of any needed repairs to maintain public safety. •Cut grass, maintained grounds, and landscaped multiple large properties.

Short term BU4U program for first year students beginning university during Covid-19. This was a program to connect students virtually in a community generating similar connections to those created in residence. The role comprised of supporting about 50 students, planning and hosting events, attending meetings with fellow staff, proving resources and guidance for students, and completely paperwork that tracked students engagement.

•Worked at various housing sites managed by the City of Brantford, developing a rapport with hundreds of residents. Working alongside other housing staff and Property Managers to provide maintenance service. •Actively learned through experiences and developed proficiency in various maintenance skills. •The role was an opportunity to use organizational skills to manage and prioritize work orders, along with scheduling and collaborating to meet deadlines.•Completed repairs, plumbing, electrical, and preventative maintenance on residential units. •Responded to emergency maintenance calls such as, floods and locked out residents. While remaining calm and responding with the appropriate actions. •Maintained accountability for unit keys, master keys, access cards, and confidential information. •Completed routine maintenance checks, notifying management of any needed repairs to maintain public safety. •Cut grass, maintained grounds, and landscaped multiple large properties.

•Served as a direct point of contact for students, meeting with them regularly to check in and provide support and resources. •Fostered an inclusive community for students, planned events for students to get involved and grow. •Hosted bi-weekly meetings for my community, implementing the residence curriculum in activities. •Participated in an on call rotation providing support to students and dealing with situations found on rounds.•Completed various forms of documentation and met with students in conduct meetings.•Completed ongoing professional development throughout the year, attended the Residence Life Conference as a delegate on behalf of the department.