Brian Roberts Email & Phone Number

Somerville, Tn, Us

Somerville, Tn, Us

Somerville, Tn, Us

Brookfield, Wisconsin, Us

Responsible for multiple sanitation client/sites across Northwest Arkansas. Responsible for each location’s safety, overall budgets (labor, chemical, supplies), and client relations.• Understand/Promote all safety guidelines developed by the company.• Promote company/client policies across the board.• Seek out opportunities for cost reduction & increased efficiency. • Understanding of overall sanitation process, the personnel nightly performance and adapt to the needs. • Ability to communicate to PSSI team members & client team members as needed to influence desired tasks. • Understand strategic planning to improve plant profitability/safety/food safety.• Conduct business reviews with clients on a regular basis.• Development of team members at all levels in accordance to the company Leadership Development Program. • Support site mgmt. during audits (BRC, SQF, FSA, FSQA, etc.).• Review weekly reports with mgmt. team such as Cost Per Man Hour, Gross Margin Report, Labor Analysis, Staffing Reports, etc. • Manage multi-million-dollar territory consisting of approval process for customer billing, chemical/supply orders, expense reports & payroll(s). • Oversee employee retention program at each plant for successful retention of personnel. Work with hiring partners to maintain relationships for employment opportunities.Awards & Recognition• Nominated for PSSI University.

North Little Rock, Ar, Us

Responsible for sales growth & territory mgmt. of existing accounts with exclusive PCI line of specialtychemicals and equipment per PCI service standards. • Develop/Maintain multi-million-dollar sales territory. • Understanding of P & L’s, Sales #’s, etc.• Develop/Maintain Relationships (all levels of the plant & corp.).• Conduct sanitation audits centered on sanitation process & safety/food safety.• Understanding of Processes for Sanitation & Customer Specific (Kill, Par Fry, FP, RTE).• Assist Sanitation Partner with Customer Audits (BRC, SQF, FSA, etc.).• Understanding of Microbiological aspects and risks they pose on food production facilities. • Understanding of multiple cleaning processes.• Firm understanding of chemistry & multiple chemical application processes & uses such as Intensified Cleaning (Enzymes, Sterilex, Acid Stacking, etc.), 7-Step Sani. Process, CIP, COP, Master Sanitation.• Conduct Training classes centered on chemical safety, foaming & sanitizing, chemical application/dispensing equipment, etc.• Assist outside of assigned territory as needed when called upon for support. Awards & Recognition• 2014 Salesman of the Year.

Atlanta, Ga, Us

Meet sales objectives for home products and accessories. • Execute marketing promotions and campaigns designed to increase brand equity.• Provide courteous handling of customer requests, including sales, billing / service problem resolution, bill payments and technical troubleshooting for all home products. • Resolve customer escalations and continuously provide prompt and courteous customer service to all customers.• Maintain high level of interdepartmental working relationship to ensure excellent customer experience.• Handle all administrative aspects of the sale including completing customer contracts and warranties, accepting customer payments and filing the completed orders.• Maintain strong knowledge of competitive home products and offers, pricing plans, promotions, and service features. • Maintain knowledge of competitive offers and provide critical market feedback regarding local competition and product/service needs, and handled any and all service inquiries from customers. • Maintain high level of engagement during customer interaction/product demo and provided understanding of data/entertainment and communication needs to help show how our products fit their needs. • Handle all training aspects for Solutions Specialists for new products, promotions, and policies. Wireless portion Cox Communications attempted to launch was discontinued and all the positions that were created were dissolved. Awards & Recognition• Top performer for January 2012.• Top Ten (#3) in Phone sales for Region (Kan/Ark).• Top Overall Sales Rep for Market (Ark).

Dallas, Tx, Us

Managed daily operation of a retail store, scheduling employees, maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and completing day-to-day paperwork. • Spent 75% of the time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting for wireless & wired products. • Resolved customer escalations, verified the accuracy of daily service revenue reports and bank deposits. • Coached to areas of opportunity to develop sales team in meeting daily, weekly, monthly sales goals. • Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with store standards. Ensured proper store opening and closing procedures were followed consistently.• Worked closely with many business accounts to service their needs and process new sales. Awards & Recognition• Sales Management Leadership Program for through AT&T University & Harvard Business School, 2009• 4th quarter Pinnacle Award winner for highest feature per opportunity for AOK market • 2010 2nd quarter Pinnacle Award winner for top Gross Ad attainment in Northwest Arkansas• 2010 4th quarter Pinnacle Award winner for top Wired Sales• 2010 & 2011 Leading with Distinction Virtual Summit Management

Dallas, Tx, Us

Met sales objectives for wireless/wired services and accessories. • Handled all administrative aspects of the sale including completing customer contracts and warranties, pulled products from inventory, accepting customer payments and filing the completed orders. • Maintained strong knowledge of new wireless/wired products, accessories, pricing plans, promotions, and service features. • Maintained knowledge of competitive offers and provided critical market feedback regarding local competition and product/service needs, and handled any and all service inquiries from customers. • Maintained high level of engagement during customer interaction/product demo and provided understanding of data/entertainment and communication needs to help show how our products fit their needs. • Continuously provided prompt and courteous customer service to all customers. • Worked in partnership with the BAE to uncover and close new business, and worked directly with business customers to manage accounts and provide services and equipment to enhance/improve their day to day operations. Promoted to Mgmt. Awards & Recognition• Elite Club award winner for customer service• Continuously power ranked month after month in the top 10 RSC’s for 2-state market (AR/OK) before promotion to management.

Bachelor'S Degree, Public Relations

Associate Of Science - As, Kinesiology And Exercise Science